Practice Management

Sure, your job title is veterinarian. After all, you do care for animals for a living. But what else do you do on any given day? These job titles also ring true to much of what you do every day.

Ask the dvm360/VHMA Practice Manager of the Year: Our solo practice is growing rapidlyI need advice!

Rather than label the neighboring veterinary clinic Enemy No. 1, consider banding together to eliminate a shared threat.

Dont panic. Practice management guru Shawn McVey has advice for keeping things professional instead of personal.

If talking wellness plans makes you yawn or cringe, just imagine how your clients feel! Freshen your approachand your marketingto help more patients receive high-quality veterinary care.

The damage caused by one bad experience may never be reversed.

Is your clinic split like the Hatfields and the McCoys? Bash Halow explains how to repair the rupture.

Avoid violating anti-discrimination laws the same way you avoid malpractice claims.

Here are four picks that might lift the burden of the decision off your shoulders.

Are these clinical-focused tools at your fingertips handy, or should you even bother?

When conflict festers and communication is angry or chilled, patients, clients and team members suffer. If you dont believe its true, youre in the minority in veterinary practice. Look at the numbers, thoughts from your colleagues in the survey, and insights from our resident emotional intelligence guru Shawn McVey, MSW.

Hint: Youll have to look beyond the label.

Data from the 2017 dvm360 Toxic Teams Survey sheds light on the dysfunction.

Communicating effectively leads to managing exceptionally. Adopting these six habits will make you a better leader and put your practice on track for success.

Short answer? Maybe. In triangulated communication, one person in the veterinary practice refuses to talk to another, forcing a third person (read: manager) to serve as a go-between. Let's take a look at data from the 2017 dvm360 Toxic Teams Survey to see how managers address toxic team environments.

Face-to-face is the best way to resolve conflict.

A lawyer once said how lucky I was to have my brother overseeing my finances. Guess again.

What they are, why they're so bad for veterinary practices, and where your hope for change lies.

According to the Harvard Business Review, youre better off avoiding the poison than going for glory when hiring for your veterinary practice.

The agency says the powder can cause "severe airway inflammation, hypersensitivity reactions and allergic reactions."

Companies can get burned online when employees accidentally post personal comments on company accounts or on company websites or accidentally expose customer information. Here's a tip to keep your work social media device free and clear.

Your colleagues this year clicked the most on these easy-breezy tips for improving patient and pet owner care. It doesn't hurt that a lot of them make veterinary team members' jobs easier, right?

The veterinary clinic isnt immune to election-year friction. But what happens when team members start to feel intimidated by one belligerent doctors expression of his political views?

With a predominantly female profession comes babies. And with babies comes breastmilk. How well do you know your rights and limitations?

Shawn McVey, MA, MSW, offers six symptoms to diagnose a toxic team environment.

Toxic teams disrupt patient care and our jobs. Recognizing and removing yourself from the environment is the best thingfor everyone.

When things start going downhill, its easy to play the blame game. But before you get ticked at your veterinary team, ask yourself these questions.

Frequent hand washing to protect yourself, your team and your patients also means painful hands with dry, cracked skin. Don't just live with it ... lotion up.