Practice Management

Empathy is a secret power that can defuse distress and resolve problems. Here’s how to wield that power.

As veterinary practice managers, we can help make our teams more adaptable and efficient.

Revisit the status quo and get your practice procedures dialed in.

We cant wait to show you these wait-eliminating companies that offer direct appointment booking to help veterinary clients skip the wait you get the picture.

Give your hospital focus and strengthen your recommendations to veterinary clients.

Sure, youve given yourself expectations and goals for the new year, but how many of those apply to your veterinary practice? Here are a few suggestions to chew on.

Performance reviews are a wise investment in your business. Here are five tips for executing reviews that benefit both your employees and your practice.

If you’re ready to become more efficient and productive, ask yourself these questions to discover what your 5 percent should be to the success of your veterinary practice.

Offering new services in your hospital can be a gateway to happier clients, a more satisfied staff and a healthier bottom line.

Pets can’t speak for themselves, so engaging clients in conversation is a must for optimal pet health. Learn how to coax details from even the most reserved pet owners.

The bottom-line benefits of a healthier practice culture include lower turnover, higher productivity, better personal well-being and improved practice reputation.

Learn how to apply the “5 Whys” concept to problems that arise within your veterinary practice.

I might have stretched the popular clinical acronym a little far to make a point about your practice's health. But, damn it, it works!

Are you a high-flying veterinarian by day and a reluctant veterinary practice manager by night? I dont want to take the wind out of your cape, but your neglected alter ego may need a boost.

Do employee reviews fill you with dread due to anxiety over difficult conversations, losing valuable work time and having to rely on your struggling memory? Dont dig in your heels. Proper preparation can make the task easier and your feedback more valuable.

Are you a mobile veterinarian looking to foster a relationship with a stationary practice? Or a stationary practice looking to grow business by adding a mobile component? Both sides of the veterinary spectrum can benefit from collaboration. Here we explain just how successful you could be if you add a mobile or stationary component to your current practice.

For the first time, members of Generation Z are entering the workforce.

If you can answer affirmatively to all 10 questions, you just might be perfect. If not, we have some reading suggestions that can help you make some valuable tweaks to your life and your veterinary clinic.

Deciding to not offer declaws anymore was only the first step. The next steps involved training our team and updating our materials. Heres how we did it.

Dr. Andy Roark and his trusty sidekick Meg Pierson walk us through why change is difficult and how to handle it. Also side-swoop bangs and Bowie. Ehh ... just watch the video.

Consider these seven business-focused New Year’s resolutions to help you achieve your practice goals in 2018.

You’ve done a lot of work to gain new clients. How are you going to keep them?

Veterinary management consultant Bash Halow held a roundtable with practice managers and asked them what theyd wished theyd known before stepping into their roles.

Veterinary team members made mistakes in this fictional case study from Fetch dvm360 educator Bash Halow, LVT, CVPM. But was the doctor more interested in blaming than finding solutions?

OKyou can remove the hard hat now, but dont get too relaxed. More change may be ahead.

As practice manager, I could see that both interdepartmental interaction and veterinary client marketing were suffering. Social media to the rescue!

Almost everyone wishes their practice ran more efficiently. The old adage, “work smarter, not harder” can be accomplished with ease when you make these small changes to your daily routine.

As mixed animal associate, this may be my most eggcellent emergency.