Brian Conrad, CVPM

Brian Conrad, CVPM, has been the practice manager for Meadow Hills Veterinary Center in Kennewick, Wash., since 1999. During his tenure at Meadow Hills, the clinic has been named Veterinary Economics Hospital of the Year in 2001 and the 2004 Mid-Columbia Small Business of the Year. Conrad is a frequent lecturer for the Fetch dvm360 conferences and a contributor to Veterinary Economics and Firstline magazines. He was recently appointed to the board of directors for the Veterinary Hospital Management Association.


Why is your veterinary clinic giving up pharma sales?

After your hospitals veterinarian has explained the need for a product or pharmaceutical, dont hand off your clients to websites, pet store employees and big-box aisles and aisles of competing products. If this is the right product for this pet, carry it. The sales will follow.

How to handle a dissatisfied veterinary client

Get organized and get to a resolution quickly that both veterinary practice and client can live with.

Not sure what your veterinary technicians can do? Ask them

You may be leaving clinic efficiencies on the table by under utilizing staff superstars.

Veterinary team building with footballeven for sports haters

Foster rivalries (and, yes, camaraderie) on your crew.