Brian Conrad, CVPM

After your hospitals veterinarian has explained the need for a product or pharmaceutical, dont hand off your clients to websites, pet store employees and big-box aisles and aisles of competing products. If this is the right product for this pet, carry it. The sales will follow.

Get organized and get to a resolution quickly that both veterinary practice and client can live with.

You may be leaving clinic efficiencies on the table by under utilizing staff superstars.

Foster rivalries (and, yes, camaraderie) on your crew.

With a better understanding of how their day-to-day activities contribute to the bottom line, your veterinary team can become your best ally in improving practice finances.

Sure, you could keep things the same foreverand become irrelevant to your clients and patients.

Essential advice on installing this key team member from a CVPM who's done it wrong and done it right.

Veterinary team members can be inspired, motivated and invigorated by focusing on the right benchmarks. CVC educator and practice management guru Brian Conrad shares some of his faves ...

The world of veterinary medicine is always evolving. Should we really be staying stuck in time to keep private practices safe from corporate medicine?

Be yourself. Make pet owners forget those highly visible, "bad apple" vets and the shade they bring to the profession.

Your veterinary practice being bought by a corporation could be a great thing.

The golden rule of new commitments and other sage work/life balance wisdom from Brian Conrad, a flawed but frank veterinary professional.

The clinic must continue to operate if the owner is sick or worse.

You've picked out a great digital dental radiography unit. You can live with the price. But are you sure everyone's excitement will translate to plenty of use and a decent ROI?

Keeping the connection is a worldwide challenge.

Yes, but CVC educator Brian Conrad wants you WATCH YOUR LANGUAGE.

Dead giveaways that Brian is down in the dumps (plus bonus tales of real life practice nightmares).

This CVC educator has a lesson for all you other hard-working practice managers: Use tech, don't get abused by tech.

Is your veterinary team tired of having the flea, tick, heartworm, parasite talks with pet owners? Look for the stark piece of data or the emotional hook to get them engaged again.

He's a highly skilled practice manager, but that doesn't mean he doesn't make mistakes. In this case, Brian Conrad, CVPM, president of the Veterinary Hospital Managers Association, admits he recently fell down on the job when it comes to team communication.

Though "corporate veterinary practice" might seem like a dirty word to you, don't hit up the want ads just yet.

What's old hat for your staff is a total mystery to pet owners.

Ease of doing business trumps exceeding expectations for clients.

Use this tool to improve client communication and save time.

Download this sample survey to see if clients think working with your veterinary practice is too hard.

Usher in change at the clinic the easy way.

An expert's opinion on a growing field.

Hold your own in a tumultuous economy with the right staff in place.

Take 10 seconds to explain the holdup and save everyone some trouble.

Rest easy and improve clinic life by completing the team.