Practice Management

Before the next dog bite incident has you thinking twice about how to handle a canine patient, dive into this handout.

A medical waste compactor that's been in the market for years now is an answer to the question, "Do I need to keep paying this company to pick up my medical waste?" The answer may be "no."

OK, maybe that's strong language. But parasites are on pet owners' minds, and for the health of your patients and business, they should be on yours, says this multi-practice owner.

Weve scoured our site to bring you a collection of some of our favorite senior care tips to use in your veterinary clinic and to send home with your clients.

Do you find yourself feeling unmotivated at work? Do you dread just going to work? Burnout in veterinary medicine is no easy problem, but there are some relatively easy ways to tackle it.

Don’t overlook job-related issues that are leading your team to defect to another practice. Instead, remedy the problems and help your practice thrive.

What's your hustle, people? Do you need to pay student debt? Do you need a return on your practicethe biggest one possible? Are you worried about the legacy of your practiceand need an associate? Are you petered out in a team member career and want to own? Do you hate corporations? Do you need corporate benefits?

Despite evidence of widespread psychological distress in the veterinary field, a VHMA study shows very few hospitals offer Employee Assistance Programs.

At WVC 2017, Dr. Charlotte Lacroix provided detailed insight on workplace bullying.

Identifying what motivates employees to work—and which employees stifle this motivation—is key to addressing workplace bullying in veterinary practices and elsewhere.

Train your team on how to talk wellness packages with clients using this sample flowchart.

If you find your veterinary practice struggling with less-than-stellar customer service ratings, these 6 tips can help get your team back on track.

Sure, your job title is veterinarian. After all, you do care for animals for a living. But what else do you do on any given day? These job titles also ring true to much of what you do every day.

Ask the dvm360/VHMA Practice Manager of the Year: Our solo practice is growing rapidlyI need advice!

Rather than label the neighboring veterinary clinic Enemy No. 1, consider banding together to eliminate a shared threat.

Dont panic. Practice management guru Shawn McVey has advice for keeping things professional instead of personal.

If talking wellness plans makes you yawn or cringe, just imagine how your clients feel! Freshen your approachand your marketingto help more patients receive high-quality veterinary care.

The damage caused by one bad experience may never be reversed.

Is your clinic split like the Hatfields and the McCoys? Bash Halow explains how to repair the rupture.

Avoid violating anti-discrimination laws the same way you avoid malpractice claims.

Here are four picks that might lift the burden of the decision off your shoulders.

Almost three-quarters of veterinary practice owners and managers think theyve got a clear picture of their hospitals culture -- and roughly half think theyre doing a good job at managing team conflict. The rest of the team? Judge for yourself, but its like the bosses might be digging themselves a hole.

Are these clinical-focused tools at your fingertips handy, or should you even bother?

When conflict festers and communication is angry or chilled, patients, clients and team members suffer. If you dont believe its true, youre in the minority in veterinary practice. Look at the numbers, thoughts from your colleagues in the survey, and insights from our resident emotional intelligence guru Shawn McVey, MSW.

Hint: Youll have to look beyond the label.

Data from the 2017 dvm360 Toxic Teams Survey sheds light on the dysfunction.

Communicating effectively leads to managing exceptionally. Adopting these six habits will make you a better leader and put your practice on track for success.

Short answer? Maybe. In triangulated communication, one person in the veterinary practice refuses to talk to another, forcing a third person (read: manager) to serve as a go-between. Let's take a look at data from the 2017 dvm360 Toxic Teams Survey to see how managers address toxic team environments.