Crikey, bub! An Aussie speaks out on client compliance Down Under

October 19, 2016
Brian Conrad, CVPM
Brian Conrad, CVPM

Brian Conrad, CVPM, has been the practice manager for Meadow Hills Veterinary Center in Kennewick, Wash., since 1999. During his tenure at Meadow Hills, the clinic has been named Veterinary Economics Hospital of the Year in 2001 and the 2004 Mid-Columbia Small Business of the Year. Conrad is a frequent lecturer for the Fetch dvm360 conferences and a contributor to Veterinary Economics and Firstline magazines. He was recently appointed to the board of directors for the Veterinary Hospital Management Association.

Keeping the connection is a worldwide challenge.

Though he's usually the interviewee, in this video dvm360 contributor and CVC educator Brian Conrad, CVPM, mans the mic in a conversation with Jane Bindloss of SANE Management Solutions, a veterinary consultancy based in Australia. As past president of the Australian Veterinary Business Association, Ms. Bindloss has client compliance insight to share-all in the most delightful accent.

Be sure to stick around until the end when Brian displays his immense knowledge of the Australian veterinary market (and eats a Vegemite sandwich. OK, that last part doesn't really happen, but Brian IS pretty funny).