Dr. Julie Cappel owns Warren Woods Veterinary Hospital in Warren, Michigan. She served as president of the Michigan Veterinary Medical Association in 2015.
3 erroneous assumptions veterinarians make
Making assumptions about what our clients do and don’t understand can cost much more than lost revenue.
Lessons from a turtle butt
A prolapsed box turtle rectum pushed me to make the typical veterinarian choice: Get some time off or be the leader a freaked-out team member needed in the moment.
Negative online reviews: Why all the hate?
If you made a mistake with a pet owner, work to make it right. But if an online review crops up thats really a veterinary clients willful misunderstanding or issues, you cant always control that. Move on, veterinary professionals. Move on.
Give up the right to be right
When it comes to defusing potential arguments, this veterinary practice owner trusts the words of self-made millionaire and motivational speaker Jim Rohn: Focus on the solution, not on the problem.
Grief comes in many forms
Losing a pet is hard on owners and veterinarians alike, but knowing how grief works may help navigate the loss.
I love my receptionists
Pay attention to the needs of your veterinary hospital's receptionists. They do a terrific job every day to keep problems in the front from affecting the veterinarians in the back.
When clients trust you enough to drop trou
Have you heard the one about the veterinary client who pantsed herself in the waiting room? Heres how it happened.
How to identify employees from hell
Consider these four ways to identify toxic team members and practice manipulators and stop them from damaging your practice and your reputation.
I'll be there for you
You dont have to go dance in a fountain in Central Park to get the veterinary team together, but these other fun team meeting ideas could challenge and bond your veterinary team all the same.
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