Manage the chaos when the practice owner is unavailable
Brian Conrad, CVPM, has been the practice manager for Meadow Hills Veterinary Center in Kennewick, Wash., since 1999. During his tenure at Meadow Hills, the clinic has been named Veterinary Economics Hospital of the Year in 2001 and the 2004 Mid-Columbia Small Business of the Year. Conrad is a frequent lecturer for the Fetch dvm360 conferences and a contributor to Veterinary Economics and Firstline magazines. He was recently appointed to the board of directors for the Veterinary Hospital Management Association.
The clinic must continue to operate if the owner is sick or worse.
Practice manager and CVC educator Brian Conrad, CVMP, bristles at the thought of his practice owners being incapacitated. But he also knows that the responsibility of business continuity falls on his shoulders. In this video he outlines how to identify and approach the new priorities of crisis mode.