Practice Management

Everyone gets frustrated when their fellow team members are late. This 2016 dvm360/VHMA Practice Manager of the Year contestant initiated a new program to put a stop to tardiness. And then

Sometimes pet owners need just a little more time with their pets before they can let go. Our hospital built a hospice care and euthanasia program to meet all of our clients' needs during this time of transition.

I scribbled down some good advice for practice managers and practice owners from a past Veterinary Economics article contest winner at a Kansas City practice manager association meeting.

CVC Speaker Andy Roark says theres a difference between praise and positive feedback, and it could make all the difference in your veterinary practice.

Veterinary practice managers: Staff meetings are expensive. Plan ahead (and stick to the plan) to get the most out of your time and money.

A new survey lends insight into which apps are most beneficial to small business owners.

Or stuff they didn't teach you in veterinary school.

Of course veterinary team members care about their wages, but as Denise Tumblin, CPA shares in this video, their other main concerns may surprise practice owners. Watch to find out what the Benchmarks study has revealed.

This 2016 dvm360/VHMA Practice Manager of the Year entrant turned suspicion into an investigation, an investigation into an arrest, and an arrest into a happier practice.

Lost pets are returned home at higher rates when the animals have a microchip, but the AVMA says that information is useless if it's out of date.

From teensy tweaks to projects for the home improvement weekend warrior, these tricks will boost your clients' experience at your practice.

Here's how to open the door to more adherence from veterinary clients and make your program a better fit.

Saying "thanks" doesn't need to be mushy, sappy or awkward. Here's a quick tip (and a tool, too!) to appreciate your veterinary team members from Jessica Murphy, CVPM, a2016 dvm360/VHMA Practice Manager of the Year contestant.

It's time for your veterinary team to dump these really bad service gems.

He's a highly skilled practice manager, but that doesn't mean he doesn't make mistakes. In this case, Brian Conrad, CVPM, president of the Veterinary Hospital Managers Association, admits he recently fell down on the job when it comes to team communication.

Happy employees make happy clients, and what suits baby boomers may not fit millennials.

Yes, it's a thing. Here's a handout to help your veterinary clients understand more about stress-related compulsions in dogs.

How practice managers and owners can make sure their newest doctor is a success.

The United States Department of Agriculture is moving to eliminate horse industry organizations from the horse inspection process.

If it's 9pm and the veterinarian is filling out medical recordsand you're not working the emergency-practice swing shift. Dr. Ernie Ward guarantees your veternarians are underutilizing assistants and technicians in the exam room.

Marketing you, your veterinary practice and your good deeds should not include candid snaps of your less-than-perfect surgical protocols. (Isn't that what got Dr. Pol in trouble?)

We asked you for hacks gone wrong, and boy, did you deliver. Check out this compilation of brilliant ideas gone wrongway wrong.

An associate's anxiety was crippling our team. The team members were frustrated and complaining. Something needed to change at this dvm360/VHMA Practice Manager of the Year contestant's veterinary hospital. So they made a plan ...

Compassion fatigue is a real and dangerous threat to the health of veterinary professionals and their patients, but Licensed Professional Counselor and Certified Veterinary Technician Becky Murray has mapped out a guide for healthy coping.

Our two-doctor veterinary show turned into a solo act when a DVM went out on a well-deserved maternity leave. Here are seven pieces of advice for other managers and teams living through a veterinarian's extended leave.

Use this to-do list from Lisel Coles, a 2016 dvm360/VHMA Practice Manager of the Year contestant, to make your meetings a little less work and a lot more play.

Are you using your veterinary practice software to its full potential? Avimark threw us some typical software problems. Let's see what Snoozy the Cat can do about them ...

VHMA members spill their best-kept secrets for successful staff management.