How veterinary technicians enhance client service, build trust, and avoid common pitfalls in veterinary care.
Bash Halow, LVT, CVPM
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Bash Halow is a practice consultant and owner of Halow Consulting as well as a Certified Veterinary Practice Manager, a Licensed Veterinary Technician and (best of all for us) a regular Fetch dvm360 speaker.
He contributes regularly to dvm360 magazine, Firstline magazine, Vetted magazine and dvm360.com.
Halow is a proud owner of his dog Rye and a friend and farmer to 20 chickens that he free ranges on his rolling property of fields, orchards and vegetable gardens all of which he proudly installed himself. No stranger to adversity or disappointment, during his farming endeavors Bash has broken his lawn mower 10 times, crashed his ATV, accidentally rolled his truck into the stream and nearly knocked himself out by stepping on a rake and getting hit in the face "Three Stooges" style. So dont be shy about telling him your troubles, in the screw up department, he can hold his own.
Articles by Bash Halow, LVT, CVPM
Have you heard? Everyone is “burned out” these days, but what are employees actually saying and what, if anything, can leaders do to make things better?
Eight reasons why increasing the price of same-day appointments, walk-ins, and urgent care cases, or for new clients, isn’t always the best solution.
How to appeal to millennial pet owners in a postpandemic world.
Practice manager Bash Halow offers his top tips for selling tick and flea products at your veterinary clinic.
Telehealth services offer unlimited possibilities for your clinic. Here’s why you should give telemedicine a go if you haven’t already.
As shelter-in-place restrictions are lifted throughout the country, the full impact of the pandemic shutdown will come into clearer focus. Here are four major challenges veterinary practices can expect—and how to handle them.
A veterinary practice manager and consultant shares from personal experience why some team members are disengaged—and what to do about it.
I had a crazy idea to put your veterinary practice advertising dollars somewhere else, but I gut-checked myself with an economist first.
Extensive research links workplace incivility to lost productivity, lower profits, increased callouts, and an uptick in adverse and sentinel events. Its time we address incivility for the role it plays in ruining veterinary businessesand our lives.
Is something rotten in this veterinary practice getting its latest hire? Whos to blame? What could they do about it? Turn a short, engaging, ambiguous story into a brainstorming tool for your next team meeting.
If your message says 'Happy New Year 2013' it's time get up to speed.
The new year can leave us tired. CVPM, Bash Halow shares three things he did to reignite his team and hit the new year running.
Bash Halow has seen the good and the bad in the exam room.
Stop educating clients and tell them a story.
Bash Halow, LVT, CVPM, founder of Halow Consulting, says practices should have zero tolerance for a--hole staff members and doctors.
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Latest Updated Articles
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