Practice Management

Deciding to not offer declaws anymore was only the first step. The next steps involved training our team and updating our materials. Heres how we did it.

Dr. Andy Roark and his trusty sidekick Meg Pierson walk us through why change is difficult and how to handle it. Also side-swoop bangs and Bowie. Ehh ... just watch the video.

Consider these seven business-focused New Year’s resolutions to help you achieve your practice goals in 2018.

You’ve done a lot of work to gain new clients. How are you going to keep them?

Veterinary management consultant Bash Halow held a roundtable with practice managers and asked them what theyd wished theyd known before stepping into their roles.

Veterinary team members made mistakes in this fictional case study from Fetch dvm360 educator Bash Halow, LVT, CVPM. But was the doctor more interested in blaming than finding solutions?

OKyou can remove the hard hat now, but dont get too relaxed. More change may be ahead.

As practice manager, I could see that both interdepartmental interaction and veterinary client marketing were suffering. Social media to the rescue!

Almost everyone wishes their practice ran more efficiently. The old adage, “work smarter, not harder” can be accomplished with ease when you make these small changes to your daily routine.

At Thanksgiving, we are reminded to take time to self-reflect on the things in life we’re most thankful for, but use this as an opportunity to show your gratitude for everyone at work.

Some thoughts from an anesthesia super vet tech on making sure it's just another normal day in the surgery suite.

Creating a working partnership with a generalist can open the door to a career path you may not have considered.

What do you do when multiple members of your veterinary team all want the same vacation days? We’ve gathered a few tips to ease the stress of coordinating holiday schedules.

Every member of your veterinary team plays a role in making client visits successful. To please the pet owners who visit your practice, you need to do two things: put the right people on your bus and craft an unforgettable story.

Dr. Eleanor M. Green will talk about how telemedicine can be applied to veterinary medicine at Fetch dvm360 conference in San Diego.

OK, so we know you're probably already dreading completing your employee reviews for your veterinary practice. Here, we explain how to simplify this processand offer more effective reviews that help team members achieve your core values.

Managers, before you try this innovative approach to employee feedback for your veterinary hospital, make sure you're not about to make big mistakes.

Need help getting started with 360 reviews? Try these sample employee and manager forms.

Oh no! The "brrrrr" is here! Is winter keeping veterinary clients away? Use your down time as a practice manager or practice owner for something not so fun but super useful: improving your drug inventory processes.

Veterinary-technician-turned-hospital-manager Danielle Russ sorts fact from fiction to explain what constructive criticism is and how to use it.

Making insurance a team member benefit turns your veterinary employees into passionate advocatesand boosts your practices bottom line.

New veterinary talent wants noncompete language that wont be unfairly burdensome. Employers want noncompete language that will hold up in court. Could a laddered noncompete serve both interests?

Looking to grow your existing practice or acquire a new one? Check out these 5 tips to help set you in the right direction and maximize your return on investment.

What are veterinary clients thinking? Speakers may tell you, but Brian Conrad, CVPM has a new approach: letting a panel of pet owners give feedback in real time.

Essential advice on installing this key team member from a CVPM who's done it wrong and done it right.

Dont let workplace negativity get you down. Use these tips to fight back and turn your team around.

Working long hours is common among veterinarians — especially practice owners. Whether you’re stuck working the night shift or need to catch up on some financial paperwork for your practice, remember these tips to get through these extra hours.

Our veterinary specialty and emergency hospital was calling in technicians for work they weren't ready for, work that didn't need to be urgently done, and after proverbial fires were already out. My protocol helped fix it.