Technicians

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This veterinary practice's working relationship with a pet store was always a mixed bag: new clients with new puppies on the one hand, but less-than-ideal compliance with recommendations from the pet store owner on the other. Heres what ultimately happened.

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When I was diagnosed with breast cancer and knew I'd have to be out of the veterinary practice soon and for an unknown period, the process of handing over my responsibilities helped me see that the best managers are the ones who make it easy to empower and trust their teams.

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Alternative waiting areas cater to stressed pets, busy clients and kid-filled families. They can be dreamed up for new veterinary hospitals, remodels, or maybe even just some furniture rearranging indoors or outdoors.

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It's happened to all of us. The phone rings and an irate client wants to speak with you. What do you do? And what can you change in your veterinary practice to make sure it doesn't happen again?

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A handout for every tick!

Tick off the "Beat ticks!" box on your veterinary clients' checklist with these handouts.

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For many veterinary technicians, the cost of school just doesn't add up to the money they can make in a practice. Here's what vet techs told me about their debt, finances and frustrations as well as the passion that keeps them holding on.

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Scratch that itch for a clear explanation of the flea cycle for your veterinary practice's clients with this printable PDF.

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Pay attention to the needs of your veterinary hospital's receptionists. They do a terrific job every day to keep problems in the front from affecting the veterinarians in the back.

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The veterinary team at this Florida hospital has been trying wearable sensors for patients to get round-the-clock, at-home data for dermatology, nutrition and post-surgery issues.

This veterinarian learned to hate vision insurance when she worked as a human optometrist, and shes afraid what more insurance control of veterinary medicine could mean.