Technicians

Commit to these 10 culture changes to build a terrific practice.

What does your receptionist say to a client who claims to have forgotten his or her checkbook? Or how does your technician respond to an angry client? In such cases, is everyone following a similar script? Is what they're saying the best response? If not, role-playing may help.

"Happiness is not the absence of conflict but the ability to cope with it."

Teaching proper dental care is part of the program at Pet Crossing Animal Hospital and Dental Clinic in Bloomington, Minn. And they aren't just teaching their staff members. Co-owners Drs. Katherine Knutson and Stephen Barghusen are using a dental lecture series to help practices statewide improve their standard of dental care and improve client compliance.

University of Pennsylvania ranks first in research contributions to top journals, college dean claims

When Craig Carter, DVM, contracted brucellosis through occupational exposure, and doctors failed to help, he flipped the switch on his computer.

The national response to disasters affecting animals, instituted in part by the AVMA, comes in the form of Veterinary Medical Assistance Teams.

New York - Following the terrorist attack that struck our nation Sept. 11, animal health organizations in the state of New York and around the nation are lending many helping hands in the relief efforts. Following are some organizations and their announced offerings:

We asked consultants, doctors, and award-winning team members what it means to be a top performer. Do you have what it takes?

Are you committed to helping your practice--and your career--grow? Here's how you can make your hospital a better place for people and pets--and make yourself a more valuable, more marketable employee.

You'll never avoid client conflicts completely, but you can face confrontations with less stress if you focus on finding the treasure in the tribulation.

Studies show that people rise--or sink--to the level of their leaders' and co-workers' expectations, so show confidence in your team's abilities and express a "we can do it" attitude.

When practice teams face off, the resulting tension and conflict can pull a hospital apart. Here's how to avoid a front- and back-office tug of war and get all staff members back on the same team.

Finger pointing sabotages even the best practice teams by wasting time, irritating clients, and breaking down team spirit. Here's how to stop the "it's not my fault" mentality.