Technicians

Are you nailing the jargon-free, informative conversation about parasite preventives, parasite-related disease and the options to buy preventives in stores and online? Don't miss a chance to offer veterinary clients the reasons to buy the stuff from your hospital or internet pharmacy.

The 2018 dvm360/VHMA Practice Manager of the Year shares her view on retail in emergency practiceno surprise, not that bigbut does see a path where pet retailers and veterinarians could find more common ground and better help their shared customers.

A British-developed acronym you can use to educate your equine clients on signs of colic in a horse. Education like this could lead a better-informed, faster-responding and quicker-calling clientele.

Dont let pet owners, credit card vendors, banks or crooked team members pull the wool over your eyes. Check out the ways clients pay for services rendered and consider how your veterinary hospital stacks up when it comes to managing them.

Here are 14 free or relatively inexpensive paths to a happier, healthier pet, courtesy of a long-time veterinarian who knows what he's talking about. Print it for your own clients.

An ownership change causes growing pains.

Before you send dog owners home with medicine to put in a patient's ears, make sure you've walked through the steps (and teaching tips) in this handout.

Veterinary managers and team members have heard some crazy stuff when it comes to things pet owners hear come out of the mouths of pet store owners and employees. Take a deep breath and wade in

There are the legalities, and there are the emotions. How you can help your veterinary clients through this much-dreaded situation.

Adapting to what veterinary clients will put up with.

Empowered women empower women, especially in the veterinary world. Heres what they have to say.

Retail is not the reason for a veterinary hospital, but touches of fun and nonmedical pet items can invigorate your clients visits. Plus, check out three no duh! items you have right now to fix your hospitals retail space today.

Arthritis, so common in dogs. One of the last things veterinary clients want to see is their pooches in pain. Try these supplemental options to lend a hand.

It's a new day. This veterinarian has recommendations to keep feeling good.

Take a look around the entire veterinary practice to see all the places you could be incorporating Fear Free techniques.

After labor, inventory costs are the largest expense in a veterinary practice. Here are some tips that may make your inventory process a little more manageable. Plus, printable reorder tags!

Adequate nutrition is vital to getting critical patients back on their feet. Here are five pointers to help.

You know the scenarios and the characters, now just act them out using this framework

Have you had bad experiences trying to get your veterinary practice owner or manager or team lead to try something new? Youre not alone. See if any of these tips about organizing your pitch help in your next move to improve things at your veterinary hospital.

Technicians: What you need to know about these special veterinary patients.

This toolkit delivers team training, free client handouts, exam room education strategies and more, all designed to make it as easy as possible for veterinarians and their teams to discuss heartworm disease with clients and promote year-round prevention in dogs and cats. (With an educational grant provided by Zoetis)

The veterinary staff at this practice get the job done just not the way theyd been trained to. In cases like this, training and re-training might not be the answer.

Is something rotten in this veterinary practice getting its latest hire? Whos to blame? What could they do about it? Turn a short, engaging, ambiguous story into a brainstorming tool for your next team meeting.

When it comes to providing optimal care for veterinary patients, sometimes the best action is no action at all.

Two veterinarians respectfully discuss their disagreements about the medical and societal need for early spays and neuters in America's pets.

Earning my business masters degree taught me many things. Becoming a Certified Veterinary Practice Manager brought me opportunities beyond even that. Here are my thoughts on each.

Insights on how to spot good candidates for rehab and where to get training so you can start improving mobility and comfort in all your patients.

When your canine patients just cant resist that tasty sock or half a tube of Gorilla Glue, its the veterinary team that comes to the rescue.