15-minute webinars to boost your veterinary practice's profitability

November 16, 2018

Practice management experts provide a series of short on-demand videos to help boost your practice's profitability. Sponsored by Henry Schein Veterinary Solutions

What can you learn in 15 minutes? As it turns out, a whole lot! Devote part of the next hour to learning valuable tips to maximize your veterinary practice's profitability. Each 15-minute online awareness webinar, in this series of 6, is presented by one of the veterinary profession's top practice management experts. New webinars are posted now!


Finish all 6 webinars to earn certification as a PMPCP (Practice Management Profitability Certified Professional) from Henry Schein Veterinary Solutions. Also receive a special gift from HSVS! 

The latest two webinars in the series are “3 Powerful Digital Dominance Strategies to Attract New Clients” by Dr. Dave Nicol and “Scoreboarding: Monitoring the Pulse of the Veterinary Practice” by Brian Conrad, CVPM.

View here!

Approximate length per webinar:

15 minutes

Presentation Topics:

"Small Tips, Big Results: Inventory Management" by Karen Felsted, CPA, MS, DVM, CVPM, CVA

Are your expenses higher than they need to be? Don't waste your time trying to save money on office supplies or the cost of CE-focus on high-dollar items like drugs, medical supplies and pet food. These expenses are higher than they need to be in many practices, but inventory control is often seen as a tedious task. Let's make some easy changes to increase your profitability through better inventory management.

This webinar offers tips on:

  • Pricing

  • Reducing theft and shrinkage

  • Knowing just how much to order at any one time


"Quick and Easy Tips for Going Paperless!" by Katie Adams, CVPM

Put an end to papercuts and lost revenue with these 8 simple tips for becoming a paper-lite or paperless practice. Follow the steps provided to reduce your paper burden and put your practice management software to work for you.

This webinar offers tips on:

  • How to set the practice up for successful change

  • Tips for improving workflow

  • How to streamline processes to ensure consistency


"Client Retention: Tips to Keep Your Client Base Interested, Engaged, and Profitable" by Sarah Wooten, DVM, CVJ

Did you know that acquiring new clients can cost 5X more than satisfying and retaining current clients? With all the competition out there, how do you retain your valuable clients and keep them happy? Learn tips that will set you apart in the marketplace, boost client satisfaction, and keep 'em coming back for more. 

This webinar offers tips on:

  • The business advantages of focusing on client retention rather than attracting new clients

  • Tips to integrate learned soft skill knowledge with your team

  • Tips for using your practice management software to retain clients, streamline communication, and improve long-term staff efficacy

  • The needs, wants, and desires of today's veterinary service and product consumer

  • Practice metrics and compliance assessments that can help you track how you're doing


"5 Steps to Bringing Back Lapsed Clients" by Karen Felsted, CPA, MS, DVM, CVPM, CVA

Veterinary clients drift away from practices for many reasons, and sometimes we think we're too busy to do anything about it. Unfortunately, there are probably more of these lapsed clients than you know about. The truth is that it is easier to get these clients back than to find new clients. See what you can do!

Of course, you cannot control the people who move away or whose only pet has died, but you can take these five steps:ebinar offers tips on:

  • Control your client service experience 

  • Improve communication efforts with clients you haven't seen in a while

  • Track certain metrics

  • Take advantage of available lapsed client programs 

  • Get the most from your client surveys


“3 Powerful Digital Dominance Strategies to Attract New Clients” by Dave Nicol, BVMS, Cert Mgmt MRCVS

Digital marketing is an extremely effective and inexpensive way to attract new clients and compete in the modern veterinary age. In fact, it's probably the only way to do this. But, it's such a huge topic that many veterinarians and owners feel overwhelmed. In this short webinar, digital marketing expert and practice owner Dr. Dave Nicol shares some of his proven practice strategies that you can take advantage of, too.

This webinar offers tips on:

  • Using your existing clients to attract more new ones of the same caliber

  • Using digital content to position yourself as the guru, not the peddler

  • Using your practice data to effectively guide marketing activity


“Scoreboarding: Monitoring the Pulse of the Veterinary Practice” by Brian C. Conrad, CVPM

Many veterinary hospital leadership teams suffer from over-reporting and over-analysis. Instead, leaders should spend more time looking at and making strategic changes to the systems, teams and structures that ultimately provide services to our veterinary clients. Brian Conrad, CVPM, reviews the best data to monitor and share-the numbers that give immediate and direct feedback in three areas critical to running a practice: compliance, efficiency and profitability.

This webinar reviews:

  • How veterinary clinics get it wrong, with over-reporting, distracting information and too many goals

  • How to refine the focus and create specific goals for doctors and staff

  • How to ensure your staff understands fees and expenses

  • How to scoreboard daily, including fun and effective scoreboarding methods

  • How to create a confident veterinary team that gives consistent messages and recommendations to clients

View all of these on-demand videos at your convenience! 

Sponsored by Henry Schein Veterinary Solutions