Pamela Stevenson, CVPM
Articles
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Feeling stuck with heartworm prevention?
Here's how to open the door to more adherence from veterinary clients and make your program a better fit.
When should you act as the jury?
Take a gavel to judgmental thinking.
Stop judging clients
Eradicate assumptions to improve client and patient care.
Make a punctuality pact with team members
How to handle chronic tardiness.
Sample script: Offer smooth discharge visits
You: Hello, Ms. Worrysome.
Payment procrastinators
Q. What do you do when clients say at checkout they want to pay later?