Pamela Stevenson, CVPM, is a practice management consultant who owns Veterinary Results Management Inc. in Durham, N.C.
Feeling stuck with heartworm prevention?
Here's how to open the door to more adherence from veterinary clients and make your program a better fit.
When should you act as the jury?
Take a gavel to judgmental thinking.
Stop judging clients
Eradicate assumptions to improve client and patient care.
Make a punctuality pact with team members
How to handle chronic tardiness.
Sample script: Offer smooth discharge visits
You: Hello, Ms. Worrysome.
Q. What do you do when clients say at checkout they want to pay later?
Q. In the past, I occasionally gave discounts to friends and family. Now they expect the same generosity every time they visit. What do I do?
The money's where the mouth is
Q Should I receive compensation or bonuses for the dental procedures I'm specially trained to perform?
Turn up the dial on client education
Q When I discuss client education topics, I feel like clients are tuning me out. How can I make them listen?
I'm sick of overtime!
No one follows our time schedules—I regularly work at least 30 minutes after my shift was supposed to end. Is this fair?
The doctor doesn't recognize or appreciate me. How can I let her know everything I do?
2 Commerce Drive Cranbury, NJ 08512