Pamela Stevenson, CVPM

Here's how to open the door to more adherence from veterinary clients and make your program a better fit.

Take a gavel to judgmental thinking.

Eradicate assumptions to improve client and patient care.

How to handle chronic tardiness.

You: Hello, Ms. Worrysome.

Q. What do you do when clients say at checkout they want to pay later?

Q. In the past, I occasionally gave discounts to friends and family. Now they expect the same generosity every time they visit. What do I do?

Q Should I receive compensation or bonuses for the dental procedures I'm specially trained to perform?

Q When I discuss client education topics, I feel like clients are tuning me out. How can I make them listen?

No one follows our time schedules—I regularly work at least 30 minutes after my shift was supposed to end. Is this fair?

The doctor doesn't recognize or appreciate me. How can I let her know everything I do?