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It's time to overcommunicate!
He's a highly skilled practice manager, but that doesn't mean he doesn't make mistakes. In this case, Brian Conrad, CVPM, president of the Veterinary Hospital Managers Association, admits he recently fell down on the job when it comes to team communication.
"Many of you have heard me talk about my failures," says Brian Conrad, CVPM, a working practice manager and president of the Veterinary Hospital Managers Association in this video. "Recently, I had a high turnover rate that was very unusual for me, but it was because I didn't take the time to stay connected with my team."
Managers, practice owners and team leads: Are you at risk at too little communication, too little praise, and too little dialogue with your entire team? Watch the rest of Conrad's team communication hack video below. Then come see Brian Conrad at CVC Kansas City Sunday, Aug. 28, share more hacks in "Pet care hacks: Ideas to steal from the world's best veterinary practice managers." And click this link for more super-short veterinary video hacks for exam room communication, pharmacology, patient care, rehab and anesthesia.