It's time to overcommunicate!
Brian Conrad, CVPM, has been the practice manager for Meadow Hills Veterinary Center in Kennewick, Wash., since 1999. During his tenure at Meadow Hills, the clinic has been named Veterinary Economics Hospital of the Year in 2001 and the 2004 Mid-Columbia Small Business of the Year. Conrad is a frequent lecturer for the Fetch dvm360 conferences and a contributor to Veterinary Economics and Firstline magazines. He was recently appointed to the board of directors for the Veterinary Hospital Management Association.
He's a highly skilled practice manager, but that doesn't mean he doesn't make mistakes. In this case, Brian Conrad, CVPM, president of the Veterinary Hospital Managers Association, admits he recently fell down on the job when it comes to team communication.
"Many of you have heard me talk about my failures," says Brian Conrad, CVPM, a working practice manager and president of the Veterinary Hospital Managers Association in this video. "Recently, I had a high turnover rate that was very unusual for me, but it was because I didn't take the time to stay connected with my team."
Managers, practice owners and team leads: Are you at risk at too little communication, too little praise, and too little dialogue with your entire team? Watch the rest of Conrad's team communication hack video below. Then come see Brian Conrad at CVC Kansas City Sunday, Aug. 28, share more hacks in "Pet care hacks: Ideas to steal from the world's best veterinary practice managers." And click this link for more super-short veterinary video hacks for exam room communication, pharmacology, patient care, rehab and anesthesia.