Practice Management

You can fix that problem for a veterinary team member. But should you?

It's not about the money for Dr. John Talmadge. (What veterinary hospitals makes its money on retail items?) It's about closing the gap between a client's pet issue and the product to fix it.

So says (almost) every veterinarian in the world. But, really, you are, if you want clients to agree to buy the products and services their pets so desperately need.The most egregious, tacky example of selling in the veterinary practice that many doctors shy away from is selling products. Your practice is not a pet store! That's true. But having items on hand-especially to fix tricky behavior issues, manage daily pet diets or enrich pets' entertainment at home-is a good idea, says Dr. John Talmadge. See why he does it.

… at one thing: Getting customers what they want RIGHT NOW

As these business gurus follow us to dvm360.com, a few of them offer a parting piece of advice in the magazine for you.

Managers, I went from nearly 100 percent turnover to 0 percent. What changed? Meand how I trained new team members.

Prioritizing standard of care doesnt mean a practitioner can never compromise.

Only have a few minutes? Try this (Mini) Team Meeting in a Box to turn your educational team meeting into a quick team building workshop that offers real, instant results for your practice. Use these tips and tools to turn your next team meeting into an interactive workgroup (think Pinterest activities) that helps you boost compliance and educate pet owners (and team members too)!

Dogs suffering from hearing loss can still live happy lives. Help pet owners learn how to care for their hard-of-hearing pup.

Whole Pet with Wellness plan expands coverage, reimburses 90 percent of eligible costs.

We should celebrate how multi-species knowledge, multidisciplinary work and amazing levels of client service help us outperform other medical professionals.

Do clients with pet insurance spend morewhy? Our board members explore.

Survey data has insight into appealing to cat owners.

Heres a brief quiz to help you think through whats really important in your practiceand to see whether your team members see everything just as you do.

Stop making pet owners ask your receptionist, "What does this mean?"

Tougher standards can improve the legal professions well-deserved reputation.

In an ideal world, new veterinary school graduates with $160,000 in student debt would make that as an annual salary. This is not an ideal world. Here are some things for practice owners and managers to try in our real world.

UGH. We asked associates what folks have said to them, and were sorry to hear that clients and colleagues still say this stuff in 2015.

Exposure to these veterinary products can cause life-threatening signs.

I just dont let clients' socioeconomic status influence my first and best recommendations.

Q&A: What Minnie Mouse the donkey loved to eat and what else inspired veterinary oncology pioneer Dr. Greg Ogilvie.

Our fictional Dr. Alex Doe exemplifies real-life survey results on what theyre looking for in the workplace.

Templates make the business paperwork easy, but the catch is knowing where to look for problems.

A veterinary practice owner oversteps his expertise and strains a work relationship.

Not-for-profit practice in Missouri neuters cats for $20, serves approximately 100,000 animals per year.

Take this quick quiz to see if youre stacking up the skills that will get you noticed at your veterinary practice.

OK, nothing really beats a box of kittens, but free team training is almost as nicejust a little less furry (and it doesnt shed).

Navigating the often tricky owner-manager relationship