Client Relations & Marketing

Use this guide to keep wellness top of mind for clients and get pets the care they need.

Give the occasional freebie to keep good clients coming back.

Stop heartworm infection before it starts by giving clients the facts.

Team members-including doctors-should respect the emotional toll euthanasia takes on clients.

Every encounter is a chance to educate.

Work to eliminate these schedule gaps and wasted opportunities for revenue.

Palm Bay, Fla.- A pet owners whose dog died after a routine surgery allegedly attacked his veterinarian and threatened the hospital staff with a knife.

Judicious use of your clients' favorite social media tool can be a bridge to your clients - just make sure any embarrassing facts or photos are hidden from clients and colleagues.

Shawn McVey says pet owners' financial situations aren't your business

Pet Poison Helpline offers advice to pet owners following the EPA's investigation of spot-on products.

It's no secret that dogs like to chew on bones. But do your clients know they can be deadly?

The AVMA's first female president now seeks to help re-energize veterinary education.

University of Georgia dean sees the need to rework education and better focus funding.

Veterinary pain specialist turns to the wider world of science and human medicine for inspiration and information.

Before speaking in the social media world, you must first learn to listen.

April 22 is Earth Day. Celebrate in style by following these green tips from your colleagues.

April 22 is Earth Day. Celebrate in style by following these green tips from your colleagues.

Dr. Lori Hess worked for months to create a veterinary hospital tailored specifically for exotic animals. Here's a peek at the result.

Dr. Lori Hess worked for months to create a veterinary hospital tailored specifically for exotic animals. Here's a peek at the result.

Spring is stray kitten season. Before you act on your instinct to help, go through these steps.

Dr. Lori Hess worked for months to create a veterinary hospital tailored specifically for exotic animals. Here's a peek at the result.

Dr. Lori Hess built her dream hospital and documented the process. Here's a look at the construction of her exotic hospital from start to finish.

Dr. Lori Hess built her dream hospital and documented the process. Here's a look at the construction of her exotic hospital from start to finish.

Eliminate "fear of cost" and increase treatment acceptance by helping clients understand your policies.

Photo gallery: 6 toxic springtime plants (Lilies)