Client Relations & Marketing

I waited politely while the two young men seated next to me finished their conversation.

Every practice loses some clients. Here's how to find out if your client losses add up to a drop in the bucket or a hemorrhaging wound to your client base--and how to staunch the flow of pet owners leaving your hospital.

Practice success depends on lavishing your valuable customers with royal treatment. Here's how to offer first-class service.

You'll never avoid client conflicts completely, but you can face confrontations with less stress if you focus on finding the treasure in the tribulation.