Client Relations & Marketing

Give this form to clients to give them a room-by-room look at what they need to do to poison-proof their home for pets.

Large veterinary hospital floor plan of this 2010 Hospital Design People's Choice Award contestant.

Stats, floor plan, and photos of this 2010 Hospital Design People's Choice Award contestant.

A new survey shows that dogs are the most loved animals in America.

No matter how effective, careful or sensitive a veterinarian tries to be, somebody is going to complain.

The barrage of queries can be head spinning. Keep your responses straight by following this advice.

How to address overconfident pet owners.

What to do when pet owners are upset over emergency bills.

Cats that begin urinating outside of the litter box can be a challenge. Here's how to help pet owners deal.

Whatever your view, keep clients in mind.

Worried about your prices? Be more worried about the perception of value you're presenting to clients.

Read and answer questions online for free CE credit on antibiotic use in intensive care, the emerging national problem of MRSA, complicated cases of bacterial urinary tract infections, and a comprehensive approach to treating challenging pyoderma cases.

Dr. Marty Becker shares his most embarrassing moments in the exam room. Can you relate?

"Press 1 if you need to speak to a person but don't mind going round and round this automated menu."

A new study suggests that our furry friends tax the earth.

Study shows what clients pay for common conditions in pets.

Health means exercise as well as nutrition.

Wha are the major pros and cons of a third-party payment plan?

Giving clients quotes over the phone can be challenging-but that's what makes it worthwhile.

Breaking through to Iva Granite-Head.