Client Relations & Marketing

A simple craft project can comfort clients mourning a loss.

April Fool's! Learn about the Easter treats most dangerous to pets--seriously.

Ask Dr. Audrey Cook your questions about canine diabetes.

Tick trivia: A clinical quiz-References

Keep clients happy and pets healthy by providing crucial health information.

Use this form to help clients better recognize and understand heart disease in their pets.

A new Web resource says veterinarians are pet owners' best source of medicines for pets.

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Fido and Fluffy can keep their owners calm during tough times.

Does social media really pay off? This article series will explain everything you need to know to successfully use online networking.

Schaumburg, Ill. -- Determined to combat Internet misinformation, the AVMA and WebMD have partnered to find a new way for pet owners to seek medical advice.

Which works best when clients don't pay?

Start small with pet insurance for big payoffs

Photo gallery: How to make a cat-restraining bag (step 7)

These statistics reveal hard facts about average client interactions.

Ask open-ended questions to learn more from clients.

To protect our microchip scanners from contagions, we cover the scanners with laboratory sample bags or zippered quart-size plastic bags before scanning our patients.

Words aren't always what they appear to be.

At our busy clinic, we want to make each client feel special.

Don't just swoop in to save the day when a pet is sick. Remember that clients need care too.

You can make recommendations to clients, but if you're not tracking your practice's parasite compliance numbers, you could be missing out on thousands in revenue.

2010 Hospital Design Competition winners

Consider these strategies as part of your own "business stimulus" package.

Valentine's Day is nice, but Spay Day might be February's most important holiday.

The Five explores punishment in the pet-food recall, news from WVC, and advice on fielding lots of client questions on a busy day.

People with pooches are more outgoing and agreeable, while cat owners get stuck with the "neurotic" tag.

Chow Hounds explains the roots of pet obesity and how clients can fight it.