Jan Miller

Use this handy tool to keep track of who's saying what about your practice.

Everybody has a different expense-to-revenue target. Here's how to make sense of it all.

The gender earnings gap: It's difficult to talk about. But talking-with authority-is what female vets must do to earn more.

Men use banter, joking, and playful put downs to establish authority. Women try to maintain an appearance of equality, downplaying their own authority while taking the other person's reactions into account. These rituals play out with both positive and negative outcomes for veterinarians.

If you provide high-level care and compassion, most clients won't get worked up about fees.

Read this list to see if you or someone you love is earning less than they should.

Q. How do I implement a paid time off policy at my practice?

Tip No. 1: Place an ad where top applicants are likely to look.

What can I do to get my employees to stop abusing sick days and show up to work on time?

No, it's not the fees you're charging. The words you're using are doing the damage.