Client Relations & Marketing
Fetch shines the spotlight on 2025 Veterinary Heroes
Establishing client trust
Jenny Cassibry Fisher, RVT, VTS (Oncology), describes one way that patient outcomes can be improved.
Insurance companies work to improve access to pet health coverage
adoro Pet Insurance Services LLC, and insurance provider Chubb have announced new initiatives for the market
Guiding pet owners through the cancer journey: The general practitioner’s role
One of the biggest challenges is knowing when and where to refer a client.
When clients lie about preventive dosing
Communications expert Wendy S. Myers provides scripts for confident client conversations
Supporting pet owning clients with cancer, and survivors
Practical suggestions for veterinary professionals
How to tactfully make client recommendations
Understanding pet owners’ perspectives and using effective communication are keys to success.
Study finds most clients underestimate lifetime pet care costs
The 2025 Pet Lifetime of Care Study aims to create awareness for the costs of owning a pet
Client education for compounded drugs
Lee Pope, DVM, discusses dosage tips to share with pet owners in a dvm360 interview.
It's time for evidence-based continuing education for CSRs
Jill Clark, DVM, returns to the Vet Blast Podcast to discuss client service representative education and why it is needed
Educating the cannabis using clients
Renee Schmid, DVM, DABT, DABVT, emphasizes the importance communicating properly with clients whose pet is suspected of having cannabis exposure
How Do I Say...? When clients can’t see their favorite doctors
These scripts for confident client conversations are compassionate and provide options to help ease pet owners’ concerns
Guiding pet owners through end-of-life decision-making
Helping owners assess their pet’s quality of life is an important part of the end-of-life decision making process
Home hacks for geriatric dogs and cats
Practical tips for veterinary teams to share with pet owners
Lessons from Eli: A veterinarian's perspective on pet love and loss
On this episode of The Vet Blast Podcast presented by dvm360, Adam Christman, DVM, MBA, and Tyler Primavera, DVM, explore the world of grief through Primavera's recently published children's book
Veterinary visits decline as clients face rising costs, data reveals
A white paper by Vetsource found that the time between client visits increased by 48% from 2023 to 2024 compared to 3 years ago.
Understanding anticipatory grief in pet owners
Learn about caregiver burden, how to improve communication with clients, and why their decision-making is affected by a pet’s end-of-life journey
Power up your dental conversations
Follow 8 tips for confident client conversations
The art of negotiating for a life: A veterinarian's perspective
Adam Christman, DVM, MBA, and Joe Jesse Owens III, DVM, discuss the importance of clear communication and setting boundaries to balance client needs and patient welfare.
How Do I Say…? : Reducing surgery no-shows
Scripts for confident client conversations
Navigating different client types as their pet's journey nears its end
Assistance with guiding clients through end-of-life care with compassion and understanding
Study highlights client concerns about veterinary specialty and emergency care
The findings include the fact pet owners face high stress over specialty care costs, underscoring the need for better communication and financial education in veterinary services
Avoid Halloween horrors with client communication
Education is important and reminders are key for keeping patients safe during the holiday season
Difficult clients
How can veterinary teams handle those “difficult clients” when they enter the veterinary clinic?
Why conversations become emotional and how to approach them
Bash Halow, LVT, CVPM, explains the root of emotionally charged conversations in the clinic, and how he approaches them
3 things to remember during emotionally charged conversations
Bash Halow, LVT, CVPM, lists the 3 most important things to keep in mind during emotional conversations with clients
Partnership takes aim at practice efficiency and client engagement
The Veterinary Cooperative’s new partnership brings AI communications to nearly 4000 veterinary practices
Emotional conversations in the clinic
Bash Halow, LVT, CVPM, previews his upcoming session at the Fetch Coastal dvm360 Conference in Atlantic City, New Jersey
What’s in a name?
Addressing clients in a respectful and courteous manner may require change in a clinic’s protocols
Compassionate conversations when scheduling euthanasia
Wendy S. Meyers, CVJ, explains how managers can help their team express empathy when booking sensitive appointments
