Bob Levoy

Employees will laugh-and realize that communication is a two-way street.

What to do if your high performers suffer from a bad case of "Not THAT again."

Cell phones, web browsers and text windows: how idle time online could be hurting your veterinary practice.

Discover the hole in your management style that undermines team morale, productivity and loyalty.

Often the people who pad their r?sum?s are the ones you'd least expect.

Notice what candidates are (or aren't) doing in the interview, and you're more likely to choose the right person for the job.

By noticing what candidates are (or aren't) doing in the interview, you're more likely to choose just the right person for the job.

When frequent turnover happens at your practice, rehiring former team members saves time and money.

Knowing what makes clients tick can help you resolve compliance issues at your veterinary practice.

A more knowledgeable team means a better experience for clients.

Bob Levoy reveals the common approaches that dampen team members' spirits and offers tips for boosting optimism.

Four crucial tips that put gratitude, respect and compassion into everyday client interactions at your veterinary clinic.

Low pay, difficult conversations and plenty of grunt work. That's right, it's ...

Is your veterinary team ready when a vision-impaired or hard-of-hearing client comes in for the first time?

Nearly 40 percent of owners of overweight pets don't realize their animal has a problem.

Stop presenteeism-working sick-from ruining your veterinary workplace.

Sometimes it pays to tell clients why you're out of the office.

Convenience used to be about having the right location. Now it's more than that.

While you're judging job applicants, they're judging you and your veterinary practice.

Don't blend in with your fellow veterinarians-stand out and give clients a reason to come to you.

Think online and big-box retailers are taking a bite out of your profits? Step up your game.

The right interview questions could help you achieve service excellence.

Knowing why new clients left their old practice is already half the battle.

It's time for a different approach if your middle-income veterinary clients are dwindling.

Make your practice shine-now and in the years ahead.

Don't get a 'bad hire.'

Can you communicate with all of the potential veterinary clients in your community? Attract more business by bridging the communication gap and broaden your horizons.

The best sources for new veterinary clients could be right under your nose.

You might be surprised by the influence unhappy team members have on your veterinary clients. Make sure your staff is satisfied-your clients will notice the difference.

Staying in touch with former veterinary team members is a smart, easy way to boost your practice's image and keep good employees coming back.