Client Relations & Marketing

No, we don't mean over-the-top heart eyes and fawning comments. Instead, check out the data that tells you where your veterinary peers are on the social media scale.

With Dr. Codger on vacation, Dr. Greenskin must face a client who belittles her abilities and refuses treatment for a puppy in need.

We've long admired Dr. Radosta's no-nonsense take on pets' behavior problems. What we didn't expect was to be so utterly captivated by her outlook on parenting, veterinary life and animal welfare. This interview is a thing of beauty. Do yourself a favor and listen.

Dave Nicol, BVMS, once a practice owner in Australia and now chief veterinary officer of practice chain Love That Pet, gets real.

Dont judge pet owners who get their advice from TV trainersguide them toward a better outcome with these thoughtful tips from a behavior expert and a certified professional dog trainer.

Study indicates the risk for this zoonotic disease in veterinary patients can have seasonal and spatial distribution, especially in areas of rainfall.

You can still be bullish on bulldogs without ignoring a few medical issues these beloved dogs sometimes experience.

We dont claim to be psychic, but we know what your clients are going to ask you (well, sorta). Read our tips to be better prepared for future questionsno palm reading required.

Here are five simple reasons I see better outcomes and happier clients when everyone in my veterinary hospital offers estimates and treatment plans every time.

It's sooo easy. And youre not doing it. Stop hiding from it and use these super-simple steps to make forward booking work for your veterinary practice.

Help veterinary clients keep their furry friends safe with these handouts of common indoor and outdoor plants that can be toxic to pets.

Pew Research data puts the percentage of pet owners between the ages of 18 and 29 at 58 percent. That means more than half of today's pet owners belong to the generation of people who don't check voicemail, prefer texting to talking and are eager to share opinions and reviews online.

We asked veterinarians about pet owners' attitudes and their approach to three specific pet health topics: dental care, cranial cruciate ligament repair, and behavior. Here's what they said.

Dr. Miller unravels an interns objections to the clinic dress code.

I was enthusiastic about wellness plans at my veterinary practice, but even I ran into hiccups getting clients to sign up and team members to offer them. Heres what I learned.

How was your visit today? at the reception desk simply isnt enough to help your clinic and your team improve.

When my wife and I were the only hope for a desperate mama goat, we relied on skills learned from a former mentor: Be adaptable and make do.

You want to help an older client and an aging pet. You dont want to be the subject of a police investigation.

A fun metaphor captures a perennial physician, veterinarian problem with sharing medical information with regular folks.

Answer these five questions to discover your MQ (millennial quotient).

Losing a pet is hard. Help veterinary clients during this difficult transition with these memorial items.

What happens when the highest level of care just isn't an option for most of the clients you serve? Answers from the dvm360 Spectrum of Care survey point to a new world order: The days of providing nothing less than the gold standard might be numbered.

New digital radiography machine offers ground-breaking mobility, giving veterinarians convenient new solutions during surgery and emergencies.(Sponsored by Core Imaging)

Reach out to a veterinary client's curious inner child to maintain attention during flea, tick and heartworm prevention talks.

Help veterinary clients get scared straight by pointing out signs in fear in their pets.

Euthanasia can be a gift, or euthanasia can be a frustrating choice. Help clients at your veterinary practice do it at the right time for the right reasons.

Heres my advice for DIY social media to promote your great veterinary hospital that doesnt take all day.

Scratch the old idea that your veterinary team can only help petsuse this handout to help clients understand why to care about cat scratch disease.