Client Relations & Marketing

Clinical skill and medical knowledge are givens. But you need to show pet owners you're human. To build trust and relationships, they need to know.

Rehabilitation and pain management specialist Dr. Janice Huntingford says pets will clue us in on how they feel if we know what to look for.

Socialization is an important part of a puppy's early life, and you want to make sure pet owners are choosing safe spaces for socialization that will not prematurely expose puppies to other pets or diseases.

You and your fellow veterinary team members are basically Oprah for overweight pets.

Selling doesn't have to be feel bad

Check out this data to learn how they make decisions, what they REALLY want and what theyre REALLY like.

In this scenario, Ted and Bill are two very confused individuals with a cat that needs urgent dental care. How well does our doc communicate the problem? Find out now.

Today's clients are different, but in many ways you've never consider, they might be the same as they've ever been. Delve into two important ways veterinary clients fear the wrong action far more than no actionand what you can do about it.

Appeal to veterinary clients' hearts and wallets with this client handout.

Pets don't walk themselves into your veterinary hospital (much as you wish they would). Check to make sure you're doing these seven things to make your practice a success with clients.

Confess: Are you frustrated by the high-demand, Google-happy discount divas and snapchat skeptics who ask everyone before they consult the veterinarian? Here's help.

Stop yapping about Yelp and bark up a better tree that protects your veterinary practices reputation.

Naturally clients have questions about the essential products they use for their own healthcare. Use this script to talk about natural products.

If your veterinary practice's website isn't mobile-friendly, you may be losing clients.

Take a proactive position for the benefit of pets and practice

Use this interactive flow chart to help your veterinary clients keep Dr. Google in check.

Enjoy technician Mary Van de Puttes tip on how to handle cat owners, because while the eye roll may not be the most effective client education tool out there, it may be the most satisfying.

Lower-income households reported access to free or low-cost pet services could prevent relinquishment.

The AAHA State of the Industry Report says while many clients who search the Internet for pet health answers will bring it to the exam room, a small percentage will act independently in ways that impact pet health.

An exercise for veterinary clients dealing with their pet's separation anxiety that wont let them leave the room, let alone the house.

Clients' money is serious business, but does the vet need to have this conversation?

Stay positive and steer them toward more legitimate information.

Here are five ways to improve your senior pets healthand maybe even his life expectancyby helping him get back to the things he used to do.

If you can identify early signs of stress in your veterinary patients, your job just got easier.

Help clients understand feral and outdoor cats can be a danger to their pet cats.

Many clients aren't on the same page with you about your expertise-they're relying on the Internet for veterinary advice.

Pets only calm down and relax when you make the veterinary hospital feel like home sweet home.

Clients don't always have money, but you can still earn in ways other than just that warm feeling of a good deed done.