Client Relations & Marketing

In this scenario, Ted and Bill are two very confused individuals with a cat that needs urgent dental care. How well does our doc communicate the problem? Find out now.

Today's clients are different, but in many ways you've never consider, they might be the same as they've ever been. Delve into two important ways veterinary clients fear the wrong action far more than no actionand what you can do about it.

Appeal to veterinary clients' hearts and wallets with this client handout.

Good news: Today's pet owners are more aware of their pets' care options. Bad news: The same recommendation doesn't work the same way for every client. Lets work through a pain example in the veterinary clinic.

Pets don't walk themselves into your veterinary hospital (much as you wish they would). Check to make sure you're doing these seven things to make your practice a success with clients.

Confess: Are you frustrated by the high-demand, Google-happy discount divas and snapchat skeptics who ask everyone before they consult the veterinarian? Here's help.

Stop yapping about Yelp and bark up a better tree that protects your veterinary practices reputation.

Naturally clients have questions about the essential products they use for their own healthcare. Use this script to talk about natural products.

If your veterinary practice's website isn't mobile-friendly, you may be losing clients.

Use this interactive flow chart to help your veterinary clients keep Dr. Google in check.

Enjoy technician Mary Van de Puttes tip on how to handle cat owners, because while the eye roll may not be the most effective client education tool out there, it may be the most satisfying.

Lower-income households reported access to free or low-cost pet services could prevent relinquishment.

The AAHA State of the Industry Report says while many clients who search the Internet for pet health answers will bring it to the exam room, a small percentage will act independently in ways that impact pet health.

An exercise for veterinary clients dealing with their pet's separation anxiety that wont let them leave the room, let alone the house.

Clients' money is serious business, but does the vet need to have this conversation?

Stay positive and steer them toward more legitimate information.

Here are five ways to improve your senior pets healthand maybe even his life expectancyby helping him get back to the things he used to do.

If you can identify early signs of stress in your veterinary patients, your job just got easier.

Help clients understand feral and outdoor cats can be a danger to their pet cats.

Many clients aren't on the same page with you about your expertise-they're relying on the Internet for veterinary advice.

Pets only calm down and relax when you make the veterinary hospital feel like home sweet home.

Clients don't always have money, but you can still earn in ways other than just that warm feeling of a good deed done.

Dr. Marty Becker says the battle for relevance in pet owners' minds is veterinarians' biggest fight in the next 10 years.

Its like every day is a spa day for veterinary patients in this thing as Intermountain Pet Hospital takes the clinics low-stress tactics on the road.

This veterinary behaviorist says patients taken to the back for testing and procedures might be better-behaved, but don't fool yourself: They're not happier or calmer away from most pet owners.

We know you like to save pet owners money. Dr. Dave Bruyette explains how, in the long run, at-home blood glucose monitoring does just that.

If the exam room's rockin', you still have to come a-knockin'. But here's how to help pet owners amongst the chaos ...

More than half of surveyed practice managers say clients use the Internet to self-diagnose and treat their pets.