How I went from receptionist to practice owner
I had the passion for animals, the smarts to manage, and the education and business savvy to own. So I bought a hospital. You can too.
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Competing clinics: Sharing is caring
Rather than label the neighboring veterinary clinic Enemy No. 1, consider banding together to eliminate a shared threat.
Breeders: Basically a DVM, right?
Kidding! But we know clients tend to religiously follow their breeder's recommendations. Let's realize whether or not they are following the breeder blindly through good communicationnot arguing.
Technician appreciation should be a year-long celebration
You celebrate your veterinary technicians for a week in October. What about the other 51 weeks of the year?
Why client surveys are important for a small veterinary practice
How was your visit today? at the reception desk simply isnt enough to help your clinic and your team improve.
Learn to love electronic veterinary reminders
Technology helped this practice transform their reminder system, saving time and money and improving client compliance.
How I learned to stop worrying and love the heartworm test