Client Relations & Marketing

On this episode of The Vet Blast Podcast, Steve Dale, CABC, emphasizes the importance of asking clients about behavioral concerns, offers advice on addressing the topic, and beyond.

Check out these 6 steps for successfully implementing a retention marketing strategy at your veterinary practice.

This collaboration will grant all VHA members with exclusive access to improved client communication solutions, simplify daily tasks, and beyond.

Dr Robert Mankowski, co-owner of Mount Laurel Animal Hospital explains how offering goat yoga classes is providing the local community a fun and interactive way to learn about animal health.

Learn how to steer more millennial pet parents to your practice by using effective communication, enhancing your social media content, and adopting a customer-centric approach.

An expert in practice management offers 4 tips to efficiently handle and increase the number of calls to your practice without compromising client service.

2 specialists discuss the importance of marketing at veterinary practices and the emphasis of teamwork in the marketing scene.

Want to appear on the first page of Google? Here are 5 important strategies to consider.

How to appeal to millennial pet owners in a postpandemic world.

Learn some key steps to take when navigating the muddy world of a client complaint.

Adapting to the "new normal" brought on by the COVID-19 pandemic has shifted the way we not only interact with clients and patients, but with each other. Find out some nonverbal pearls to help connect to your colleagues through both digital and masked communication.

One veterinarian recalls a time that involved a fact-checking banker, his poodle, and a whole lot of fractions and strange laughter.

Mount Laurel Animal Hospital recently developed this special approach of care to help improve patient experience and cooperation at veterinary visits.

Here's a look at this week's highlights.

It can be tough navigating the murky waters of client communication. That's why we've selected 3 articles to bolster your relationship and dialogue with pet owners.

Being pressed for time can make you feel like your ship is sinking. Navigate the waves with these useful communication techniques.

To demonstrate its ongoing support of the Lesbian, gay, bisexual, transgender, questioning (LGBTQ+) community, Petco vowed to contribute a minimum donation of $100,000 to The Trevor Project regardless of product sales.

How to implement this global initiative at your veterinary practice, plus some strategies to get you started.

How should veterinary clinics confront a blatantly racist client?

Digital Empathy’s CEO Robert Sanchez offers useful social media strategies for attracting the right clients to your veterinary practice.

Here's a sneak peek at this week's headlines.

Research highlights the connection between the veterinarian-client relationship and attitudes toward veterinary care.

Check out this week’s highlights.

Here is a sneak peek at this week’s headlines.

With spring on our heels, now is a great time to educate clients about the many harmful parasites that come out to play in the warmer months.

Accessing the client-patient circle of trust requires transparency, effective dialogue, and patience on both ends—and ensures trust and loyalty to your clinic.

A sneak peek at this week's headlines.

Learn how (and why) to create compelling patient videos that grow your social media presence and practice revenue.