Emily Shiver, CVPM, CCFP

Emily Shiver, CVPM, CCFP, is regional director of operations at the Family Vet Group, headquartered in Chicago, Illinois. Shiver resides in Florida.

Articles

Ask Emily: I’m an angry client. Hear me roar.

Experienced practice manager Emily Shiver explains how to defuse angry clients.

Spring cleaning: How to tidy up inventory at your veterinary practice

Consolidating and managing your hospital inventory can save money and streamline practice recommendations.

Ask Emily: Stop the bleeding: How to keep tabs on in-house use and waste

Experienced practice manager Emily Shiver shares her top 3 strategies for tracking in-house item use and waste at your veterinary hospital.

How to be more direct with your veterinary clients

Find out how to stop asking closed-ended questions and discover the power of “telling” your clients what their pet needs.