Emily Shiver, CVPM, CCFP, CVBL
Ask Emily: How can I increase senior bloodwork compliance?
Check out these 4 easy steps for increasing bloodwork compliance rates at your veterinary practice.
The 2-minute phone call
An expert in practice management offers 4 tips to efficiently handle and increase the number of calls to your practice without compromising client service.
Ask Emily: I’m an angry client. Hear me roar.
Experienced practice manager Emily Shiver explains how to defuse angry clients.
Spring cleaning: How to tidy up inventory at your veterinary practice
Consolidating and managing your hospital inventory can save money and streamline practice recommendations.
Ask Emily: Stop the bleeding: How to keep tabs on in-house use and waste
Experienced practice manager Emily Shiver shares her top 3 strategies for tracking in-house item use and waste at your veterinary hospital.
How to be more direct with your veterinary clients
Find out how to stop asking closed-ended questions and discover the power of “telling” your clients what their pet needs.