Author | Emily Shiver, CVPM, CCFP

Emily Shiver, CVPM, CCFP

Emily Shiver, CVPM, is practice manager at Cleveland Heights Animal Hospital in Lakeland, Florida.


How COVID-19 is transforming veterinary practice operations

Practice manager and regular contributor Emily Shiver shares how her clinic's protocols are evolving during the COVID-19 pandemic.

Ask Emily: Overstepping boundaries

How to address young employees who aren’t staying in their lane.

Want more from your team? Look in the mirror

If you want more out of your veterinary team, look to what you can do, not what you’ve decided they can’t do.

6 tips for the new associate

If clients are showing some resistance to scheduling with your hospital's new veterinarian, try these best practices to get them from "I'd rather not" to "Let's do this!"