Emily Shiver, CVPM, CCFP, CVBL

Check out these 4 easy steps for increasing bloodwork compliance rates at your veterinary practice.

An expert in practice management offers 4 tips to efficiently handle and increase the number of calls to your practice without compromising client service.

Experienced practice manager Emily Shiver explains how to defuse angry clients.

Consolidating and managing your hospital inventory can save money and streamline practice recommendations.

Experienced practice manager Emily Shiver shares her top 3 strategies for tracking in-house item use and waste at your veterinary hospital.

Find out how to stop asking closed-ended questions and discover the power of “telling” your clients what their pet needs.

My veterinary team is very uncomfortable going over treatment plans. What tools can I give them to be more successful?

Are you afraid of forward booking? Do you think it comes off as too pushy or intrusive? Dentists have successfully practiced this strategy for years. One obvious benefit: a sense of security that your client will return to your practice.

Does your veterinary practice have the power to combat a silent but deadly disease? (Sponsored by Zoetis PetCare)

Practice manager and regular dvm360 contributor Emily Shiver shares 10 questions you should ask at your next job interview.

A practice manager reflects on the many protocol changes implemented during COVID-19 that will benefit veterinary hospitals, clients and patients well into the future.

My veterinary team is smart and we’re really busy, but ongoing education is vital to practicing good medicine. So, are monthly staff education meetings are a necessity?

Here are some tips to help your veterinary team cut back on overtime.

How to turn the threat of online pharmacies into opportunities for your practice.

Here are 10 ways to show your veterinary team how grateful you are for their hard work and dedication during the COVID-19 crisis.

This is uncharted territory for all of us. Here’s how one practice manager has changed her hospital’s protocols to continue providing excellent service while keeping people as safe as possible.

Practice manager and regular dvm360.com contributor Emily Shiver shares how her clinic's protocols are evolving during the COVID-19 pandemic.

How to address young employees who aren’t staying in their lane.

If you want more out of your veterinary team, look to what you can do, not what you’ve decided they can’t do.

If clients are showing some resistance to scheduling with your hospital's new veterinarian, try these best practices to get them from "I'd rather not" to "Let's do this!"

A newish veterinary practice manager asks our Firstline columnist how often to send client reminders and what to include in them. How does it compare to yours?

Cross these items off your end-of-year veterinary checklist before entering 2020.

When you have a forgetful veterinary team member, it can be tempting to nag the living daylights out of them. Practice manager Emily Shiver offers a more productive approach. She says teamwork and encouragement is the way to go.

Here are 4 ways to attract new clients and reach out to existing ones during those slower times.

Manage the crazy influx of Thanksgiving, Christmas and New Year's lodgers this year with preparation and some of these best practices that help my high-performing veterinary team.

What are you waiting for? This advice for veterinary practice owners, managers and team members can help you start the challenging but inspiring journey to transform your hospitals culture from negative to positive.

Implementing these changes could help your veterinary practice realize thousands of dollars.

If your veterinary team members panic when a boss asks to discuss something, look in the mirror: Youve been conditioned them to fear those conversations. Heres how to fix it so you have more productive, more empowering, less frightening conversations that help grow your team, not scare your team.

How to get to the place where you dont roll your eyes when theres a sales rep in the lobby.

The loss of a pet is heartbreaking. As a veterinary professional, giving a sympathy card to your client shows you care when it matters most. Here are a few examples of sentences you can include in your card.