Emily Shiver, CVPM, is practice manager at Cleveland Heights Animal Hospital in Lakeland, Florida.
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If you want more out of your veterinary team, look to what you can do, not what you’ve decided they can’t do.
If clients are showing some resistance to scheduling with your hospital's new veterinarian, try these best practices to get them from "I'd rather not" to "Let's do this!"
A newish veterinary practice manager asks our Firstline columnist how often to send client reminders and what to include in them. How does it compare to yours?
