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Emily Shiver, CVPM, CCFP, CVBL

Emily Shiver, CVPM, CCFP, CVBL, is regional director of operations at the Family Vet Group, headquartered in Chicago, Illinois. Shiver resides in Florida.

Articles

Ask Emily: How can I increase senior bloodwork compliance?

Check out these 4 easy steps for increasing bloodwork compliance rates at your veterinary practice.

The 2-minute phone call

An expert in practice management offers 4 tips to efficiently handle and increase the number of calls to your practice without compromising client service.

Ask Emily: I’m an angry client. Hear me roar.

Experienced practice manager Emily Shiver explains how to defuse angry clients.

Spring cleaning: How to tidy up inventory at your veterinary practice

Consolidating and managing your hospital inventory can save money and streamline practice recommendations.

Ask Emily: Stop the bleeding: How to keep tabs on in-house use and waste

Experienced practice manager Emily Shiver shares her top 3 strategies for tracking in-house item use and waste at your veterinary hospital.

How to be more direct with your veterinary clients

Find out how to stop asking closed-ended questions and discover the power of “telling” your clients what their pet needs.

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