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Kellie Olah, CVPM, SPHR

Kellie Olah, CVPM, SPHR, is a practice management and human resources consultant at Veterinary Business Advisors, Inc.

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How should your practice respond to client complaints?

Learn some key steps to take when navigating the muddy world of a client complaint.

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When it comes to hiring new team members at your veterinary practice, you should consider a nice balance of both technical and soft skills. Here’s why, plus how to identify key soft skills.

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