Client Relations & Marketing

Technology touches the practice-client experience every step of the way. A considered approach that harnesses technology to address the needs of both parties can be a win-win for all.

In a recent dvm360® interview, Dr Caitlin DeWilde shared the importance of incorporating social media platforms that appeal to your target audience.

In a recent dvm360® interview, Caitlin DeWilde, DVM, shared the importance of online booking platforms, plus the benefits of having them remain open 24-7.

In this dvm360® interview, Charlotte Lacroix, DVM, JD, outlined how this approach can help practitioners navigate the murky waters that come with holding their staff accountable in HR situations.

In a recent dvm360® interview, Jill Clark, DVM, CEO of IGNITE, shares the successes of the VRCE training program since its launch in September.

During a recent interview at the 2021 New York Vet Show, Steve Dale, CABC, got candid about why he believes millennials are so attached to their pets.

A practice weighs its options for the best way to spend surplus income for the betterment of animal lives.

Public voting for the most unusual pet insurance claim runs until November 5.

From toxic treats to constricting costumes, the association is warning pet owners to mind the following precautions during Halloween festivities.

Fear Free helps pet feel less stressed during veterinary visits, providing clients an excellent experience while increasing practice revenue.

In a recent interview with dvm360®, Ashley Bourgeois, DVM, DACVD, gives her best recommendations on how to effectively communicate and educate clients about their pets' dermatology needs.

Explore how pet health insurance enhances client satisfaction while ensuring you provide the best care.

These resources will enhance the personal connections and communication between veterinary professionals and clients, educate pet owners on the need to prioritize wellness visits, and much more.

Physical exams are vital to the veterinary-client-patient relationship. Learn how to explain their value to pet owners.

Veterinarian and president of the Foundation for Veterinary Dentistry (FVD) offered must-know advice when it comes to answering your clients' most common dentistry questions.

Jill Clark, DVM, CEO of IGNITE, highlights a self-paced certification that will provide your front desk team the essential tools they need to create patients for life.

In this Q&A, this veterinarian highlights the changes COVID-19 has made to the business, plus his practice's experience being enrolled in the Purina Pro Plan Vet Direct Program (Sponsored by Purina Pro Plan Veterinary Diets).

The company stands firm on its mission to increase public perception of canine dermatologic conditions and to help spark these vital conversations between clients and veterinary team members.

Tips on making a terrible conversation more manageable with a little structure and a vote of confidence—plus why we really need to get better at this.

Veterinarian and president of the Foundation for Veterinary Dentistry (FVD) offers advice on how to effectively educate pet owners about the hallmark signs of dental emergencies.

In advance of National Pet Diabetes Month in November, the Diabetes PetCare Alliance program will start accepting enrollment on September 1, 2021.

CEO and founder Dr Jill Clark highlights how her global veterinary learning company’s latest certification training program for CSRs can help expand front desk services, save time, bolster client relations and more.

Not sure how to best navigate the pet dental discussion? These articles will help boost your confidence when it comes to having those sometimes challenging pet dental care talks with clients.

How COVID-19 prompted veterinary care to change and the new ways of the business that will remain in the post-pandemic world.

This New York City-based digital platform will aid pet owners in discovering veterinarians who best funnel the needs of their pets, plus saves time for veterinary practices by facilitating booking and onboarding of clients and more.

Here's a look at this week's highlights.

Veterinary team members wield the ability to smoothly guide pet owners through the grieving process of losing a pet. Here is how.

Check out this week’s highlights.