Diversity and inclusion: My journey
An expert in communication shares her experience learning more about the ins and outs of diversity, equality, and inclusion in the veterinary industry.
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So much to say, so little time
Being pressed for time can make you feel like your ship is sinking. Navigate the waves with these useful communication techniques.
3 Steps to Resolving Conflict
Mitigating conflict between team members requires a concerted effort. Here’s an effective approach that leaves everyone feeling like a winner.
4 Pillars of Effective Client Engagement
“At the end of the day, people won’t remember what you said or did; they will remember how you made them feel.”— Maya Angelou
Pets, Vets, and Opioids
Remaining knowledgeable and observing relevant legal requirements will enable veterinarians to be strong advocates for the responsible use of opioids.
Tapping the Talents of Millennials
We zero in on what this much-discussed generation has to offer in the veterinary practice.
Experiences That Lead to Lifelong Care
Creating lifelong relationships with clients goes beyond providing good medical care. Your veterinary practice must deliver an experience that exceeds expectations.
The Case for Using Case Studies to Build Your Team
When it comes to making a veterinary team stronger and more cohesive, case studies can be an effective alternative to traditional teaching methods.
Using Empathy to Defuse Distress
Empathy is a secret power that can defuse distress and resolve problems. Here’s how to wield that power.