Client Relations & Marketing

Learn the medical issues that cause the greatest concern for clients

A study of 1000 pet owners and 100 veterinarians revealed client expectations about cost of pet care

Strategies for communicating with the modern veterinary professional

An expert shares leadership strategies for enhancing team cohesion

Learn the ins and outs from an experienced marketing director

A public relations expert shares communication tips to avoid a media disaster in times of crisis

Summer serves as a fun time to share with pets, but also poses potential dangers clients should be educated about

Addition to the software to bolster client communication and free up the front desk team

In honor of Pet Appreciation Week, read up on these 3 articles to improve owner compliance

Fine-tuned marketing strategy is an essential factor in the success of a veterinary practice

In this interview at the Fetch dvm360® conference in Charlotte, North Carolina, Matthew McGlasson, DVM, CVPM, offered his insight on promoting your practice plus your personal brand online.

First-of-its kind comprehensive front desk training program designed for new and established CSRs alike in emergency or specialty practices

3 articles highlighting the important role veterinary receptionists play at the clinic

In an interview, Charles D. McMillan, DVM, shares what to expect from his talk he will deliver tomorrow entitled 'Philosophy, Techniques, Tools, And Modalities To Help Bridge The Client-Compliance Gap.'

Interested individuals may gain certification or continuing-education credits, many of which are available through the American College of Veterinary Pharmacists

3 articles offering insight on advising clients on a host of topics

Many respondents reported misbeliefs regarding technicians' roles, responsibilities, education, and skills.

A veterinary expert shares strategies to maximize communication effectiveness and improve compliance.

Walk-in wellness practices providing affordable, accessible health care coming soon to Salt Lake City, Utah

Your veterinarian just prescribed a fish oil supplement for your pet. How will it help?

Learn the 3 principles that drive money-making practices

Kindness is the best defense against negative emotions.

In an interview with dvm360®, Steve Dale, CABC, and Bill Schroeder, senior vice president of InTouch Practice Communications, weigh marketing options for veterinary practices.

In an interview with dvm360®, Christopher Pachel, DVM, DACVB, CABC, provided insight veterinarians can share with pet owners on introducing a new dog to their household.

During a dvm360® interview, Steve Dale, CABC, teased his upcoming Fetch talk on veterinary practice marketing.

Pawlicy Advisor is offering customized digital tools, team training sessions and other tools to veterinarians and practices

The book and supplementary journal offer pet owners invaluable insight on navigating and making the most of their dog’s golden years.

The company also shares a sneak peek at new enhancements coming in future updates.