Client Relations & Marketing

Communication and collaboration with pet owners was the focus of a keynote address at the Fetch dvm360® Conference in Kansas City.

A rise in pet ownership combined with a shortage of veterinarians may be causing an access to care problem

Not all clients understand the true cost of owning a pet over its lifetime

Tips and tricks for keeping your team aligned

This creative marketing competition kicks off this September

Brooklyn veterinarian offers advice for pet owners to help their dogs continue to thrive as activity in the house dies down

Learn the medical issues that cause the greatest concern for clients

A study of 1000 pet owners and 100 veterinarians revealed client expectations about cost of pet care

Strategies for communicating with the modern veterinary professional

Learn the ins and outs from an experienced marketing director

A public relations expert shares communication tips to avoid a media disaster in times of crisis

Summer serves as a fun time to share with pets, but also poses potential dangers clients should be educated about

Addition to the software to bolster client communication and free up the front desk team

In honor of Pet Appreciation Week, read up on these 3 articles to improve owner compliance

In this interview at the Fetch dvm360® conference in Charlotte, North Carolina, Matthew McGlasson, DVM, CVPM, outlines the advantages of wellness plans for the patient, client, and the practice

Fine-tuned marketing strategy is an essential factor in the success of a veterinary practice

In this interview at the Fetch dvm360® conference in Charlotte, North Carolina, Matthew McGlasson, DVM, CVPM, offered his insight on promoting your practice plus your personal brand online.

First-of-its kind comprehensive front desk training program designed for new and established CSRs alike in emergency or specialty practices

3 articles highlighting the important role veterinary receptionists play at the clinic

In an interview, Charles D. McMillan, DVM, shares what to expect from his talk he will deliver tomorrow entitled 'Philosophy, Techniques, Tools, And Modalities To Help Bridge The Client-Compliance Gap.'

Interested individuals may gain certification or continuing-education credits, many of which are available through the American College of Veterinary Pharmacists

3 articles offering insight on advising clients on a host of topics

Many respondents reported misbeliefs regarding technicians' roles, responsibilities, education, and skills.

A veterinary expert shares strategies to maximize communication effectiveness and improve compliance.

Walk-in wellness practices providing affordable, accessible health care coming soon to Salt Lake City, Utah

Your veterinarian just prescribed a fish oil supplement for your pet. How will it help?

Learn the 3 principles that drive money-making practices

Kindness is the best defense against negative emotions.