Client Relations & Marketing

Led by the AVMA and Mars Veterinary Health, this new guide will hopefully strengthen the relationship between pet owners and veterinary professionals to deliver high-quality pet care

In this dvm360® interview, Bash Halow, LVT, CVPM, offers advice on managing these conversations, plus identifying what's getting you emotionally charged to begin with

By developing protocols, veterinary practices can support clients who may face financial obstacles in getting their pets proper care

In this dvm360® interview, Bash Halow, LVT, CVPM, provides insight on identifying and considering your brand in the hiring process

In this dvm360® interview, Kate Boatright, VMD, shares expert insight on how to compassionately broach this topic

In this interview, Kate Boatright, VMD, defines spectrum of care plus how practicing this concept helps promote client trust and satisfaction

Presented at the 40th Annual Veterinary Meeting & Expo this past week

Improve client compliance and boost revenue while offering patients the essential dental care

Using practice culture to attract and retain top talent

The dos and don’ts of paid online marketing

Benefits of branding through mission and vision statements and social media

A practice owner’s perspective on the founding principles for a successful practice

One clinician’s approach to persuading clients to be proactive with preventive diagnostics

The 5 types of difficult clients and how to handle them, plus when enough is enough

Making the most of social media to improve practice performance

Adam Christman, DVM, MBA, explains how Disney's example of excellent customer service can be incorporated into veterinary client relations

Why keeping it simple is the best approach.

As we approach Turkey Day, here is what your clients should know when it comes to giving their pets a great and safe Thanksgiving

Matt McGlasson, DVM, CVPM, shares tips for demystifying pet insurance for pet owners.

Karen Fine, DVM, explains why she thinks the narrative medicine approach can improve the human-animal bond and doctor-client relationship

Tannetje Crocker, DVM, offers must-know tips for veterinary practices both new and old to the social media game

Veterinarians must learn to empathize with clients over a spectrum of care

Helping clients understand and manage the financials of owning a pet

Access to veterinary care is a critical issue that can be affected by a practice's business model

Avoiding surprise expenses can lead to more satisfied clients

How to get the veterinary team on board with having more conversations with clients instead of missing opportunities for care

Ryan E. Englar, DVM, DABVP, joins The Vet Blast Podcast to share tips on communicating with both clients and your veterinary team

Tips and tricks to help clients understand the true cost of pet ownership over the lifetime of their pet