Client Relations & Marketing

Stem the tide of opinion and enhance trust.

This toolkit delivers team training, free client handouts, exam room education strategies and more, all designed to make it as easy as possible for veterinarians and their teams to explain behavior issues to pet owners. (With an educational grant provided by Ceva)

Think veterinary clients understand how quickly these parasites can spiral out of control in their environment? Give them an informational handout to better understand the life cycles of these pests-and heed your recommendations for prevention and control.

We went straight to the experts for tips and advice on some of the most common pet behavior problems you see in veterinary practice.

Puppies can be rough. Teach veterinary clients how to play appropriately with their new friend from the start to ensure a lifetime of safe and happy interactions.

Don't let clients with older adopted pets feel lost at sea in your veterinary practice. Throw them a line and help them feel just as welcome as clients with younger pets do.

If you think extending your hours could boost revenue and improve veterinary client service-like 61 percent of your colleagues-here are some tips to help you make it happen.

If a veterinary client is nice and pays cash, her pet will die. If the pet is vicious and the owner's check bounces, he will live forever.

These handouts give your clients a better understanding of how flea and tick populations develop.

Clients often think their indoor-only cats don't need regular veterinary visits. Use these tips to explain the importance of preventive care-and start seeing more felines in your practice.

When pet owners can't afford basic healthcare for their animals, the pets suffer-but so do the people.

New video series tackles tough talk.

Don't be left behind; harness the power of multimedia.

Make client contact easy.

Ohio VMA has vocally opposed proposed tax, saying it would hurt economy further.

Finally ready to take your practice into the 21st century? Here are some easy-to-implement strategies to get your hospital up to speed-and maybe even surpass others.

Move beyond sticker shock by reframing your prices.

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These tips can spice up your professional life now and build stamina for the years to come.

Build trust with pet owners by giving them your mobile phone number.

So you've crafted the perfect schedule. Too bad pet owners have to show up and wreck it.

Is your veterinary team ready when a vision-impaired or hard-of-hearing client comes in for the first time?

I really worry about some of my veterinary clients. And I know lots of people worry about me.

Veterinarians urged to promote parasite prevention to protect pets and people.

Travel season is here. Help clients keep their pets safe by taking these steps.

Don't let a diagnosis of this common immune-mediated skin disease overwhelm veterinary clients-just give 'em the facts.

A few simple reminders can keep veterinary clients protected in potentially dangerous situations.

Take the pain out of picking pet insurance companies in veterinary practice.