Client Relations & Marketing

Ohio VMA has vocally opposed proposed tax, saying it would hurt economy further.

Finally ready to take your practice into the 21st century? Here are some easy-to-implement strategies to get your hospital up to speed-and maybe even surpass others.

Move beyond sticker shock by reframing your prices.

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These tips can spice up your professional life now and build stamina for the years to come.

Build trust with pet owners by giving them your mobile phone number.

So you've crafted the perfect schedule. Too bad pet owners have to show up and wreck it.

Is your veterinary team ready when a vision-impaired or hard-of-hearing client comes in for the first time?

I really worry about some of my veterinary clients. And I know lots of people worry about me.

Travel season is here. Help clients keep their pets safe by taking these steps.

Don't let a diagnosis of this common immune-mediated skin disease overwhelm veterinary clients-just give 'em the facts.

A few simple reminders can keep veterinary clients protected in potentially dangerous situations.

Take the pain out of picking pet insurance companies in veterinary practice.

Use these sample scripts and role-play scenarios to educate your team about parasite prevention.

Use these tips from Dr. James Guenther to make sure you're measuring up in your equine practice.

Jeff Rothstein offers advice for when your veterinary clients get turned down for pet insurance.

This toolkit delivers team training, free client handouts, exam room education strategies and more, all designed to make it as easy as possible for veterinarians and their teams to explain senior healthcare and wellness to pet owners. (With an educational grant provided by Vétoquinol)

You miss out on a golden opportunity to bond with veterinary clients when you speed through a physical exam.

This handout gives your clients a look at what a veterinarian is looking for during their pet's physical exam.