Client Relations & Marketing

Pets are masters of disguise when it comes to pain, so give your clients the tools to recognize and manage their pets' discomfort before it becomes a problem.

Get fecal samples from veterinary clients with these three tips.

Feeling blown away by clients frustrated with the cost of care? Use these tips and scripts to calm the storm.

How to avoid tiny comments that wind up making big trouble for you, your veterinary clients and their pets.

Use this client handout to explain the importance of preventive diagnostic tests to your clients.

Don't just go online to give reasons for clients to visit your veterinary clinic. Offer clients some social media value with fun facts.

These tests can be crucial to detecting underlying disease and seeing the big picture of a pet's health. Use this handout as a supplement to exam room talks to help clients understand the importance of diagnostics.

My new clients won't look up from their phones. My older clients won't shut up. I'm not sure which is worse.

Throw your veterinary practice doors open to the world's best word-of-mouth generator.

Put pets at ease by making veterinary visits fear-free.

Management, legal and ethical issues abound when veterinarians recommend 'emergency' procedures to hesitant pet owners.

Four crucial tips that put gratitude, respect and compassion into everyday client interactions at your veterinary clinic.

If you've never researched pet health insurance for veterinary clients, now might be a good time to start.

Volunteers with World Vets learn that caring for donkeys requires earning their Maasai owners' trust.

Devoicing and debeaking are complex veterinary surgical procedures performed on roosters to keep them from making noise and fighting. Dr. Eric Klaphake offers his views on these techniques and how to explain them to clients.

Encourage clients to try behavior modification to deal with a scratching kitten.

Client handout: What you need to know about your pet's pain

With decriminalization on the rise in the U.S., more cases of marijuana poisoning in pets are being reported. Prepare for conversations with veterinary clients with this sample script.

Don't let an emotional reaction damage an important relationship.

The wrong message might yield unfortunate results.

Take 10 seconds to explain the holdup and save everyone some trouble.

So that's why you're late? Hadn't heard that one at my veterinary clinic before.

When you discount-in the exam room or in your latest promotion-you're not just slashing prices. You're shortchanging your team, your profession and yourself.

Download an informational client handout to help pet owners identify signs of osteoarthritis in their senior cat.

Protect yourself, coworkers and clients with these simple steps.

Have a demanding veterinary client? Use these tips to get through those appointments and better your client's experience.

In part 1 of this two-part series, new research explores the dramatic impact of a single veterinary visit on a pet's long-term behavioral well being.

Veterinarians regularly undercharge clients for dental procedures. Learn how to communicate with clients better to make your dentistry profitable.