Client Relations & Marketing

It's time to break through the glass wall that stands between veterinary practitioners and clients. Ditch the excuses and make client communication a top priority in your clinic.

6 practice systems to poke, prod and palpate every week, month and year to make sure your veterinary practice is healthy.

Cats are inherently wary of carriers-but have clients with fickle felines watch these videos from the CATalyst Council and you might start seeing more cats in your practice.

Use these tips to provide that sweet service and smooth out payment and compliance problems before they pop up.

Hefty pets can be a big burden. Help veterinary clients get a handle on their pet's problem with this advice.

Keep pet motion sickness in check with the help of an Elizabethan collar.

If you've got it, flaunt it-especially when it comes to digital radiography and therapeutic lasers. Here are four tips to showcase new services.

Potential clients are always prowling for the best veterinary clinic around. Are you and your team prepared to exceed their expectations?

Dr. Marty Becker says positive comments directed to pets can help put veterinary patients, clients, and even staff at ease.

Use these client handouts to help clients understand the importance of wellness exams and preventive diagnostics in senior dogs and cats.

Better tell your veterinary clients to hold on for their life after you administer this kind of injection.

Use this questionnaire to help clients identify and resolve inappropriate elimination problems in their cats.

Attract pet owners to your new or existing veterinary hospital with a clear message and easy-to-read specs.

Share your fear-free techniques on social media to make clients less nervous to bring their pets into your practice.

Pets are masters of disguise when it comes to pain, so give your clients the tools to recognize and manage their pets' discomfort before it becomes a problem.

Get fecal samples from veterinary clients with these three tips.

Feeling blown away by clients frustrated with the cost of care? Use these tips and scripts to calm the storm.

How to avoid tiny comments that wind up making big trouble for you, your veterinary clients and their pets.

Use this client handout to explain the importance of preventive diagnostic tests to your clients.

Don't just go online to give reasons for clients to visit your veterinary clinic. Offer clients some social media value with fun facts.

These tests can be crucial to detecting underlying disease and seeing the big picture of a pet's health. Use this handout as a supplement to exam room talks to help clients understand the importance of diagnostics.

My new clients won't look up from their phones. My older clients won't shut up. I'm not sure which is worse.

Throw your veterinary practice doors open to the world's best word-of-mouth generator.

Do you know how to talk to your veterinary clients about palliative care? Here's a couple approaches you can try.

Put pets at ease by making veterinary visits fear-free.

Management, legal and ethical issues abound when veterinarians recommend 'emergency' procedures to hesitant pet owners.

Four crucial tips that put gratitude, respect and compassion into everyday client interactions at your veterinary clinic.

If you've never researched pet health insurance for veterinary clients, now might be a good time to start.