Use the right words when discussing payment options with veterinary clients

Article

New video series tackles tough talk.

Are word choice and body language interfering with what you're trying to communicate to clients? Watch as Brian Conrad, CVPM, kicks off our new "Say this, not that!" video series, demonstrating the right—and wrong—way to discuss payments with clients.

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Gianluca Bini, DVM, MRCVS, DACVAA
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