Client Relations & Marketing

Devoicing and debeaking are complex veterinary surgical procedures performed on roosters to keep them from making noise and fighting. Dr. Eric Klaphake offers his views on these techniques and how to explain them to clients.

Encourage clients to try behavior modification to deal with a scratching kitten.

Client handout: What you need to know about your pet's pain

With decriminalization on the rise in the U.S., more cases of marijuana poisoning in pets are being reported. Prepare for conversations with veterinary clients with this sample script.

Don't let an emotional reaction damage an important relationship.

The wrong message might yield unfortunate results.

Take 10 seconds to explain the holdup and save everyone some trouble.

So that's why you're late? Hadn't heard that one at my veterinary clinic before.

When you discount-in the exam room or in your latest promotion-you're not just slashing prices. You're shortchanging your team, your profession and yourself.

Protect yourself, coworkers and clients with these simple steps.

Have a demanding veterinary client? Use these tips to get through those appointments and better your client's experience.

In part 1 of this two-part series, new research explores the dramatic impact of a single veterinary visit on a pet's long-term behavioral well being.

Veterinarians regularly undercharge clients for dental procedures. Learn how to communicate with clients better to make your dentistry profitable.

Use these ready-made posts and tweets to emphasize fear-free methods for bringing cats into the clinic.

Dealing with a veterinary client who's allergic to silence? I found the cure.

Share your favorite trivia about pets with veterinary clients.

Q. How do I get my team to help encourage veterinary client compliance with pet nutrition recommendations?

When veterinary clients take a bite out of you, use these tips to retrain their most challenging behaviors.

Don't do a cash discount. Instead offer a product or service to your veterinary clients.

Addressing pet obesity

Take the guesswork out of publicizing your veterinary practice and learn exactly where to put your marketing dollars.

This practice tool helps remind clients about the cost of prevention over treatment.

Latinos visit the veterinarian less than other Americans, according to some attendees at the 2013 Banfield Pet Healthcare Industry Summit. But at least one study says different.

Ensure cats get the veterinary care they deserve by alleviating fear and stress in your practice.

Although the future of the veterinary industry might be scary, it won't be disastrous.

Debate at Banfield pet health summit sparks discussions over how to steer veterinary profession.

Incorporating exotic animal medicine into your repertoire could be a growth opportunity for your practice-if you do it right.

Find out what your veterinary colleagues are doing on social media and how to improve your online activity with a resource guide.