Client Relations & Marketing

Wonder what your clients really think of the care and service you provide? A survey gives you the answers you need to do well-and improve.

Is your life balance out of whack? Use this quiz to find out.

Are you prepared to respond when clients ask you whether you're trying to upsell them on their pets' care?

Is your life balance out of whack? Use this quiz to find out.

Dropping off kittens in the cover of darkness, dreaming up diabetes in a dog, changing the weather...yup, it's all in a day's work at a veterinary clinic.

The first day of work can be hard. Or it can end with an obese man losing his trousers while he's getting chased by a cow.

During a recent roundtable discussion, leading experts in the fields of veterinary parasitology, dermatology, behavior, and client communication gathered to discuss parasite control opportunities in clinical practice.

Coat yourself in pheromones and stuff your pockets with treats to make pets feel more comfortable.

Show your practice's commitment to pet care with a professional post-appointment phone call.

Communication strategies and tips for breaking difficult news to clients.

The economy's looking up-and so should you. It's time to get out of the red and into rebuilding your practice with these tips.

Create a list of services for pet life stage kits based on your practice care recommendations, and help clients see where their pet fits in.

How to tackle your clients' questions in the wake of ABC's news report.

This handout gives pet owners tips to successfully train their dog to eliminate in an acceptable location.

Annual visits "as essential as food and love," says public service announcement from Partners for Healthy Pets.

Veterinarians with a heart for small-town life find big opportunities with mixed-animal practice.

A recent evaluation by a National Research Council committee sheds light on the National Wild Horses and Burros Program.

A recent evaluation by a National Research Council committee sheds light on the National Wild Horses and Burros Program.

A recent evaluation by a National Research Council committee sheds light on the National Wild Horses and Burros Program.

Use your social media network to make sure pet owners know about specific holiday hazards with these tweets and posts.

Veterinarians with a heart for small-town life find big opportunities with mixed animal practice.

Veterinary visits aren't just for sick pets-they're important for healthy ones, too. Implement these social media strategies to get clients in for regular checkups.

Business channel director Brendan Howard wants to hear from you.

It's time to break through the glass wall that stands between veterinary practitioners and clients. Ditch the excuses and make client communication a top priority in your clinic.

6 practice systems to poke, prod and palpate every week, month and year to make sure your veterinary practice is healthy.

Cats are inherently wary of carriers-but have clients with fickle felines watch these videos from the CATalyst Council and you might start seeing more cats in your practice.

Use these tips to provide that sweet service and smooth out payment and compliance problems before they pop up.

Hefty pets can be a big burden. Help veterinary clients get a handle on their pet's problem with this advice.