Client Relations & Marketing

Use your prices to show clients you value your veterinary staff's time and knowledge.

VPI plans offer three varying levels of coverage that reimburses pet owners without practice enrollment.

Veterinary pet insurance provider shares stories of how policy holders named pets.

VPI shares stories of how policy holders named pets.

Your complete resource to what some call a revolution that will forever change veterinary medicine.

Download these handouts to help clients recognize signs of fear at home.

Post this handout around your clinic to make sure everyone know how to recognize and stop the escalation of aggression in dogs.

Use this sample chart to review areas your veterinary practice is doing well with dental care compliance and where you need to improve.

Improve client compliance with dental care using these "ahhh-worthy" sample scripts at your next veterinary team meeting.

This toolkit delivers articles, tips, handouts, videos and tools all designed to make it as easy as possible to discuss dental care with your team and clients. (With an educational grant provided by Virbac)

Use these handouts as a communication tool to help new pet owners decide the level of energy that matches their lifestyle.

Use these handouts to help your clients understand the key training points required when introducing a pet into their family.

Use these handouts to make sure clients have all the information they need to make a decision about getting a young animal or an adult.

Use these educational videos to make sure clients have all the information they need to make a decision about getting a young animal or an adult.

This toolkit delivers articles, tips, handouts, videos and tools all designed to make it as easy as possible to discuss puppy and kitten care with your veterinary team and clients. (With an educational grant provided by Veterinary Pet Insurance)

A step-by-step plan for a more humane approach to companion animal care.

Best Care Animal Hospital (BCAH) is a hypothetical seven-doctor companion animal practice serving a large metropolitan area in the Northeast. The practice has been in existence for more than 20 years, but Drs. Cynthia Smith and Ronald Topps purchased the practice from the original owner about five years ago. Since then, the practice has grown tremendously and is well known for providing excellent veterinary care and service. Drs.

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For today's veterinarians and team members, time is limited. Use these efficiency-boosting changes to steal back some of those precious minutes lost and keep your focus on pet care.

When a compassionate veterinary house call ends in a distressing euthanasia, who is to blame?

When a pooch tinkles in the waiting room or a pet needs a muzzle, code words can put a positive spin on delicate situations.

Due diligence is deserved when recommending funeral services for pets.

List of references used by W. Dane Foxwell and Andy Roark, DVM.

If my veterinary clients feel half as good as I did after visiting the 'Michael Jordan of shoeshines,' I'll be thrilled.

But you don't have to have butler-style service to win new clients and keep existing clients happy.

Top 10 flea myths