Client Relations & Marketing

Use these steps to boost your education program to the next level and effectively teach pet owners about pet insurance.

My wife was out of town recently and left me alone with our 4-year-old daughter.

The truth is, veterinary clients can be a little inconsiderate.

We agree that spaying and neutering pets is a good thing. Stop being so concerned about who provides the service.

Admitting mistakes Is not as detrimental as youd think. It can actually strengthen trust.

This proposed model ensures spay-neuter clinics and general veterinary clinics can work in cooperation.

This dvm360 Leadership Challenge helps private practices work with, not against, shelters and rescue groups in the community.

Help your veterinary clients forget the fright and keep pets safe this Halloween.

Advice on how to maintain lifelong enthusiasm for your work in veterinary medicineplus the oddest thing he remembers a client doing.

Are you stuck in a strip mall or neighborhood that's seen better days? Try these tips from veterinary architect Dan Chapel, AIA, to freshen up your practice's look.

Ever wonder how a mouse would factor on the Weight Watchers "point" system? It may help clients with overweight cats.

Veterinary feline expert Dr. Elizabeth Colleran has two ways to bring in those feline patients you haven't seen in ages-or may have never seen.Dr. Elizabeth Colleran, DABVP (feline practice), offers two ways to bring in those feline patients you haven't seen in ages-or may have never seen.

The 'Mikes' of the veterinary world don't leave in a cloud of drama but quietly, thinking no one will miss them.

Ask clients the right questions and you'll get more chances to educate.

Show clients how to turn cat carriers into cat nap beds.

Use these Facebook posts and tweets to educate clients before they adopt a new pet.

Overreliance on advanced diagnostics can harm client trust, says Dr. Jeff Werber at CVC.