Client Relations & Marketing

A code in the patient record could come back to haunt you.

Search engine shares the top 10 questions people asked about dogs and cats in 2014.

Paying attention to this segment of your client base is important to clients and business.

Eye opening information about what your clients are researching.

Feeling tongue-tied when veterinary clients refuse dental treatment for their pets? Here's a mouthful of ideas on how to emphasize the importance of complete oral care.

Search engine shares the top 10 questions people asked about dogs and cats in 2014.

CAPC study investigates how long clients perceive as "just right" for appointment length.

Dr. Do-Right is more successful than Dr. Detail and Dr. Downer.

Use a positive approach during examinations

dvm360 has new, free tools for you and your team in 2015. Each themed issue now features even more interactivity. And did we mention it's free?

Break the code on hospital language and translate some of the fun (and funny) terms in veterinary medicine.

A series of unfortunate events showed me how pet owners play a critical role in accurate blood work.

The best survey questions for our industry are built using your practices mission statement as a jumping-off point.

The real work of client surveys is how to use those results to help your practice.

Tips and tricks for getting the most out of your practice's survey.

Sharing personal details strengthens client relationships and builds trust.

How many of our most popular handouts did you use this year?

Veterinarians' dirty little secret, making more money through feline visits, and commentary from Dr. Elizabeth Colleran.

A kitty amusement makes good marketing.

Your clients may be getting behavior advice from cable TV. Get your opinion in the mix.

Chances are, that handout on flea allergy dermatitis is appreciated more than you'd think.

Father and son hospitalized as police investigate intent.

Do you care about clients outside the exam room? Show it.