Client Relations & Marketing

One important fact: Clients who enroll in these bundled-services plans spend 57 percent more per patientor nearly $300 a year.

Private-practice veterinarian learns-again-that price trumps loyalty.

UGH. We asked associates what folks have said to them, and were sorry to hear that clients and colleagues still say this stuff in 2015.

Make speedy exits a snap for cat (and dog) owners with a check out station in your veterinary exam room.

Maybe youre used to cleaning up pet piddle puddles at your veterinary practice, but what do you do when the pee isnt the pets?

Mrs. Smith is hypervigilant and Mr. McKinley is laissez faire. Your veterinary team can manage these pet owners' expectations with these five fairly simple steps for more effective home monitoring without the frustration.

I just dont let clients' socioeconomic status influence my first and best recommendations.

Client with submissive, peeing Dachschund, proceed straight to exam room 1 Dr. Earhart and technician Lisa, you are clear to depart to cat dental in treatment 2 Whoa, whoa! Assistant with the Great Dane, you are getting too close to feline boarding. Abort! Abort!"

Clients need to know that itching and scratching is more than just an annoyanceit's a sign that something's wrong.

Many underlying conditions can cause a pet to lick their skin excessivelyhelp clients understand what's with the lick.

Unsure of the best way to counsel your client on nutrition? Simplify the conversation with these three questions.

Use night-lights to signal a clients waitingand never forget a client in the exam room again.

How you handle a pets euthanasia is one of the most memorable moments you share with clients. So make sure your veterinary team strikes the right note.

Flip the switch to signal to team members that a euthanasia is taking place in your practice.

Not-for-profit practice in Missouri neuters cats for $20, serves approximately 100,000 animals per year.

When a pet is suffering from sores on their skin, it's not happy. Help clients understand what sores mean and what to do about them.

OK, nothing really beats a box of kittens, but free team training is almost as nicejust a little less furry (and it doesnt shed).

A very confused client can blast a diagnosis conversation into the stratosphere, leaving you in thin air.

Are your veterinary clients on the fast track to bad and misleading pet care information? Its time to cancel their one-way ticket to confusion and potentially harmful home remedies and create a main line to the facts.

Veterinary Economics' team shares their personal thoughts.

Cut through the marketing hype and help your clients find the right food for their pets with this veterinary nutritionists expert tips.

Winner credits owners, team for support.

Pet owners and veterinarians view elements of wellness very differently.

Here's how to comply with a global security standard coming to the United States for the first time.

Engage and educate clients with wall art.

Despite our leadership-obsessed culture, are you looking in the right places to find the next big thing in your veterinary practice? Here's how one practice manager coaxed leadership qualities out of his staff.

You recommend tests, but do clients heed your advice?

Does the idea of lost pets get under your skin? Our veterinary practice barked up the right tree by offering free microchips at the Barking at the Moon Dog Festivaland created a lasting connection with their community that improved the business and boosted team morale.

Does the idea of lost pets get under your skin? Our veterinary practice barked up the right tree by offering free microchips at the Barking at the Moon Dog Festival ... and created a lasting connection with our community that improved the business and boosted team morale.

Almost 75 percent of respondents research financing and other cost issues, according to CareCredit study.