Client Relations & Marketing

Try these tips to avoid client care mistakes.

"The fear and anxiety that many pets experience during veterinary visits are health hazards," says dvm360 Medical Director Dr. Theresa Entriken. dvm360 is your source for Fear-Free resources that will benefit your patients, your clients, and your staff.

Money is the elephant in the room. Here's how to avoid awkward situations related to cost.

Use these tips to cope with cranky clients and find better ways to communicate for better pet health.

Sometimes veterinary client conversations take a horrifying turn. Heres help to take control of these discussions.

Use this quick guide to answer common pet owner questions about their pets' pain management.

A calmer client means a calmer pet.

Check out this Q&A to answer one of pet owners' top questions about parasites.

Get your staff to see the light and you're halfway there.

Don't just tell clients about the threat-show them.

Learn from Dr. Ivy Oakley Heath's hospital picture sharing.

If implemented at our schools, these changes would help veterinary medicine face the future more effectively.

A code in the patient record could come back to haunt you.

Search engine shares the top 10 questions people asked about dogs and cats in 2014.

Paying attention to this segment of your client base is important to clients and business.

Eye opening information about what your clients are researching.

Feeling tongue-tied when veterinary clients refuse dental treatment for their pets? Here's a mouthful of ideas on how to emphasize the importance of complete oral care.

Search engine shares the top 10 questions people asked about dogs and cats in 2014.

See how three different invoices got very different results in pet owners perception of value.

CAPC study investigates how long clients perceive as "just right" for appointment length.

Dr. Do-Right is more successful than Dr. Detail and Dr. Downer.

Use a positive approach during examinations

dvm360 has new, free tools for you and your team in 2015. Each themed issue now features even more interactivity. And did we mention it's free?

Break the code on hospital language and translate some of the fun (and funny) terms in veterinary medicine.