Client Relations & Marketing

Be emotionally present for your clients and your staff

Knowing the newest medicine didnt save me from having to learn real-life lessons when I started my veterinary career.

Ease of doing business trumps exceeding expectations for clients.

Use this tool to improve client communication and save time.

Download this sample survey to see if clients think working with your veterinary practice is too hard.

Find out how you can be your veterinary practices MVP with these tips from Heather Prendergast, RVT, CVPM, in her CVC D.C. session, Becoming the Indispensable Team Member.

Bring your 'A' game to every interaction with people and patients by using your whole support team and fine-tuning your client communication.

The 2015 dvm360 Job Satisfaction Study suggests older associates are more satisfied with relationships, but just as worried about finances.

Dr. Andy Roark recommends leveraging confrontation to benefit clinic and client.

Demand more from the profession and defend our value.

Train staff to remove veterinarians from the cost-delivery role.

Run-of-the-mill practices do OK, but yours could be amazing with a little more attention to client service.

Patty Khuly, a Miami-based small animal veterinarian, column writer and blogger, shares how she became a veterinary writer.

Current federal and privately commissioned surveys on national veterinary fees and charges may contradict each other. Here's what you should really focus on.

The monthly data center column covers market data, industry trends and more. Access it all by heading to dvm360.com/datacenter.

Try these tips to avoid client care mistakes.

"The fear and anxiety that many pets experience during veterinary visits are health hazards," says dvm360 Medical Director Dr. Theresa Entriken. dvm360 is your source for Fear-Free resources that will benefit your patients, your clients, and your staff.

Money is the elephant in the room. Here's how to avoid awkward situations related to cost.

Use these tips to cope with cranky clients and find better ways to communicate for better pet health.

Sometimes veterinary client conversations take a horrifying turn. Heres help to take control of these discussions.

Use this quick guide to answer common pet owner questions about their pets' pain management.

A calmer client means a calmer pet.

Check out this Q&A to answer one of pet owners' top questions about parasites.

Get your staff to see the light and you're halfway there.

Bust common myths and protect patients.

Don't just tell clients about the threat-show them.

Learn from Dr. Ivy Oakley Heath's hospital picture sharing.