Do your veterinary clients think you spend enough time with them?


CAPC study investigates how long clients perceive as "just right" for appointment length.

Do clients think your appointments are too long, too short or just about right?



In a study called “Connecting With Today's Clients” from the Companion Animal Parasite Council (CAPC) with support from Bayer Healthcare, pet owners were asked about how long their veterinarian spent with their pet during their last health and wellness examination. Of the 1,952 owners who responded, 92 percent said they felt their veterinarian and staff spent just the right amout of time with them-an average of 22 minutes-while others responded saying 28 minutes was too long and 15 minutes was not long enough.


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