|Articles|January 16, 2015
The wrong language can alienate veterinary clients
Use a positive approach during examinations
Advertisement
We all know that good communication in the exam room makes for a strong relationship with clients. Watch how Karen Felsted, CPA, MS, DVM, CVPM, demonstrates different approaches and language during a dental exam and the ways in which you can alienate or win over clients.
Newsletter
From exam room tips to practice management insights, get trusted veterinary news delivered straight to your inbox—subscribe to dvm360.
Advertisement
Related Content
Advertisement
Advertisement
Advertisement
Trending on dvm360
1
3 must-reads for veterinary technician careers
2
Most canine masses go undiagnosed in veterinary clinics, survey finds
3
Asian longhorned tick found on dog in Kansas
4
Q&A with Melissa Evans, CVT, LVT, VTS (ECC): From theater to the ICU—and vet tech insights
5
