Client Relations & Marketing

When a client hesitates to pay or cant pay an unexpected veterinary bill, make sure youre delivering understanding.

New research explores the paradoxes pet owners face when choosing dogs with conformational medical problems.

In veterinary school, the focus is what a case needs or doesnt neednot how the client will respond to the bill. A veterinarian and veterinary technician discuss what their education didnt prepare them for in practice.

Try this tip to engage veterinary clients and help them stick to their pets weight loss plan.

Do millennial veterinary associates have the same needs as any other associate you've hired in the past? Well, yes and no says Dr. Eva Evans.

Veterinary behaviorist Wayne Hunthausen, DVM, shared tricks for setting puppies up for success with their new owners at Fetch dvm360 conference in Kansas City.

When it comes to ending a pets life, many people wonder, How do vets do it? I consider ending an animals suffering to be one of the greatest responsibilities entrusted to the veterinary profession and one of the gifts many veterinarians take for granted.

Are you covered by state law and your malpractice insurance when it comes to asking for or giving veterinary telemedicine advice?

From the exam room to the pets home, comprehensive oral and radiographic evaluation dental procedures are importantbut how do you get your veterinary clients to agree with you? Heres help.

When it comes to defusing potential arguments, this veterinary practice owner trusts the words of self-made millionaire and motivational speaker Jim Rohn: Focus on the solution, not on the problem.

Regular reports of xylitol poisoning in dogs motivated the U.S. Center of Veterinary Medicine to release a quick article and a 90-second video on how to keep pets safe.

Having a solid understanding of the heartworm life cycle, and the damage this disease can do, is the first step in getting pet owners on the right track with treatment.

Despite a massive worldwide effort to eradicate rabies, the disease still affects untold numbers of animals and tens of thousands of people each year in the United States and abroad. Here are five reasons why you should talk with your veterinary clients about rabies.

Nutrition isnt the focus of veterinary technician schoolperiod. Here are a few things dvm360 survey respondents said theyve picked up on the job.

The pet insurance carriers new Better World Initiative wants to go paperless with its new-customer certificates offered exclusively through practices like yours.

The veterinary world has their own chicken-and-egg debate on when to run what and at what value when it comes to running diagnostics or waiting for an illness to show up. So which side is right?

SB 627 would allow veterinarians to discuss cannabis and related products with clients without fear of sanctions.

Pre-visit client education and exam-room visibility and efficiency make this practice owners vaccine and wellness visits healthy, happy and profitable.

After your hospitals veterinarian has explained the need for a product or pharmaceutical, dont hand off your clients to websites, pet store employees and big-box aisles and aisles of competing products. If this is the right product for this pet, carry it. The sales will follow.

The animal health company looks to raise awareness among pet owners about skin disease in dogs and cats and to encourage veterinary hospitals to initiate client discussions about itch behavior.

Your anti-vaxxer veterinary client might never change their minds, but you can try a few different approaches.

As a veterinary professional, you've probably witnessed poor training here, there, everywhere. Which is why you know that an experienced, qualified dog training professional is hugely valuable to dog owners and can make a world of difference for your canine patients. Use this tool to help lead veterinary clients in the right direction.

Your veterinary client is baring their teeth on social mediaor even in person. Heres the first thing to do in either case.

If you want more transparency in your veterinary hospitals design, plan ahead to avoid distracting patients.

Did you think youd be fielding this many nutrition questions in the veterinary clinic? Neither did your colleagues, according to the 2019 dvm360 Nutrition Study.

Find out how often veterinarians discuss nutrition with clients, how often clients ask and the biggest prompt for discussion in this data from the 2019 dvm360 Nutrition Study.

Mealtime and treats are a huge source of warm fuzzies for people and their pets—something veterinarians should recognize and celebrate. But there's danger lurking in the shadows: obesity, pancreatitis and other problems of overindulgence.

Veterinary clients often make the mistake of thinking cherry eye is medically irrelevant or simply a cosmetic issue to be ignored. Have them feast their eyes on this handoutthey might think twice.

Brush up on your feline facts, veterinary team members, while you disabuse your well-meaning but ill-informed cat clients of some feline fallacies. Dont miss the client handout at the end!

Repetitive injuries mean lots of veterinary care for canine athletes and lots of interaction with this specific breed of dog owner. Lucky for you, they make great partners on the path to better patient care.