Client Relations & Marketing

Owners of chronically and terminally ill pets have a high risk of caregiver burden, but newer tools are refining the ability of veterinary teams to detect this burden in their clients.

One recent study explores the effect of dysfunctional workplaces on veterinary team members, while another focused on the secondary stress involved in helping stressed pet owners, something called burden transfer."

When it comes to nutritionally sensitive conditions such as kidney disease, make sure your client understands just how vital a role diet plays in managing their pets health.

77% of millennials favor veterinarians who discuss the benefits of the human-pet bond, according to speakers at last months AVMA Conference.

Knowledge of tumor type and grade leads to the smartest therapeutic options and most accurate prognosis. The challenge is to communicate the value to clients.

Department of Transportation offers guidance on what it will and wont enforce when it comes to dogs (or cats, or horses, or snakes) traveling with emotionally fragile airline passengers.

Heres how to empower front-desk staff to know whether a veterinary appointment is going to be by the book or if it will require some extra time for diagnostics or education.

When a client hesitates to pay or cant pay an unexpected veterinary bill, make sure youre delivering understanding.

New research explores the paradoxes pet owners face when choosing dogs with conformational medical problems.

Try this tip to engage veterinary clients and help them stick to their pets weight loss plan.

Do millennial veterinary associates have the same needs as any other associate you've hired in the past? Well, yes and no says Dr. Eva Evans.

Veterinary behaviorist Wayne Hunthausen, DVM, shared tricks for setting puppies up for success with their new owners at Fetch dvm360 conference in Kansas City.

When it comes to ending a pets life, many people wonder, How do vets do it? I consider ending an animals suffering to be one of the greatest responsibilities entrusted to the veterinary profession and one of the gifts many veterinarians take for granted.

Are you covered by state law and your malpractice insurance when it comes to asking for or giving veterinary telemedicine advice?

From the exam room to the pets home, comprehensive oral and radiographic evaluation dental procedures are importantbut how do you get your veterinary clients to agree with you? Heres help.

When it comes to defusing potential arguments, this veterinary practice owner trusts the words of self-made millionaire and motivational speaker Jim Rohn: Focus on the solution, not on the problem.

Regular reports of xylitol poisoning in dogs motivated the U.S. Center of Veterinary Medicine to release a quick article and a 90-second video on how to keep pets safe.

Having a solid understanding of the heartworm life cycle, and the damage this disease can do, is the first step in getting pet owners on the right track with treatment.

Despite a massive worldwide effort to eradicate rabies, the disease still affects untold numbers of animals and tens of thousands of people each year in the United States and abroad. Here are five reasons why you should talk with your veterinary clients about rabies.

Nutrition isnt the focus of veterinary technician schoolperiod. Here are a few things dvm360 survey respondents said theyve picked up on the job.

The pet insurance carriers new Better World Initiative wants to go paperless with its new-customer certificates offered exclusively through practices like yours.

The veterinary world has their own chicken-and-egg debate on when to run what and at what value when it comes to running diagnostics or waiting for an illness to show up. So which side is right?

SB 627 would allow veterinarians to discuss cannabis and related products with clients without fear of sanctions.

Pre-visit client education and exam-room visibility and efficiency make this practice owners vaccine and wellness visits healthy, happy and profitable.

After your hospitals veterinarian has explained the need for a product or pharmaceutical, dont hand off your clients to websites, pet store employees and big-box aisles and aisles of competing products. If this is the right product for this pet, carry it. The sales will follow.

The animal health company looks to raise awareness among pet owners about skin disease in dogs and cats and to encourage veterinary hospitals to initiate client discussions about itch behavior.

Your anti-vaxxer veterinary client might never change their minds, but you can try a few different approaches.

As a veterinary professional, you've probably witnessed poor training here, there, everywhere. Which is why you know that an experienced, qualified dog training professional is hugely valuable to dog owners and can make a world of difference for your canine patients. Use this tool to help lead veterinary clients in the right direction.