Melissa Detweiler, DVM
I stumbled into a moderation job for Katherine Goldberg, DVM, LMSW, and inadvertently opened my eyes to a big need in the veterinary profession.
When a pet owner can't afford the highest standard of veterinary dental care, what choices do we have left?
One veterinarians story of a dog who reached a place few of her patients are allowed to goher heartand the lessons the experience taught her.
While its true that Disney reigns supreme when it comes to delivering superb customer service, that fact is that not all customer service models can be equal. Heres how the Disney model hurts our professionand what we can do about it.