Technicians

Send your team home on time and impress clients by replacing old-fashioned callbacks with e-mails and text messages.

Six pet owners tell their stories about why they left veterinary practices. Learn from their experiences--then use these tips and tools to avoid critical client care mistakes.

Grab clients' attention and encourage compliance by using descriptive terminology, suggests Sharon DeNayer, a Firstline Editorial Advisory Board member and the practice manager at Windsor Veterinary Clinic in Windsor, Colo.

What's an over-the-hill pooch to do when her winsome curves have disappeared beneath layers of fat? Winnie, a 10-year-old Schnoodle, jumped on the underwater treadmill and exercised her way to fame in the Big Dog/Big Loser Weight Loss Competition, a contest launched by Anne Chauvet, DVM, Dipl.

Reducing, recycling, and reusing plastic packaging is a regular habit at Peachtree Hills Animal Hospital in Atlanta, Ga.

Older clients may need a little extra care and attention to ensure a happy veterinary experience. Here's what you can do to help them help their pets.

I work at a large practice, and our team members get along well and even socialize outside of work. There's one hitch: One team member practices poor personal hygiene. Periodically, she emits a strong body odor for days at a time. Her team leader approached her when the problem first surfaced, and she improved temporarily. How can we approach her again without embarrassing her--and ourselves?

They want help, and you want to give it. Learn how to launch a compassionate care fund and generate money for your pets and clients in need.

A feline lifestyle summary will help you tailor your message to fit each cat's needs.

Read this policy, then write your own so team members know when their personal pets are welcome in your practice.

A confidentiality pledge reminds your team about the importance of keeping confidential information private.

Document clients' consent for euthanasia with a form.

Review this sample euthanasia protocol with your team to decide how you'll handle euthanasia procedures consistently and compassionately.

What does your practice value? Read this sample practice principles card, then write your own standards of service to keep your values and creed top-of-mind when you're talking with clients.

Washington - 11/9/07 - With 70 percent of the Medical Reserve Corps units lacking veterinarians, the national network is looking for DVMs to join the local community ranks as volunteer physicians, nurses, pharmacists and dentists, among other professional health positions.

Is your practice easy to do business with? How can you achieve this goal? Here are some ideas.

In calming an irate client, remember your tone and goal. Keep your tone normal when talking to the client and your body relaxed. Always remember that your goal should be to listen to their needs and try to meet them when appropriate.

This preventive care program increases client bonding and extends pets' lives.

It's time to reconsider these myths and misconceptions about pricing.

It's easy to get fired--lying or stealing will l get you there fast. But if you want to take the slow, painful route, use these examples to really ruin your reputation before you get the heave-ho.

Q What's the best way to keep track of expiration dates on drugs?

Our mixed animal practice is co-owned by one part-time and one full-time veterinarian. The part-time doctor handles the administrative duties, but she regularly arrives late and leaves early. The result: Our practice doesn't function smoothly and we're constantly operating in crisis mode. What can our team do?

Maybe you can imagine happily working forever. But wouldn't it be nice if you didn't have to? Here's a growth formula to help your seed money blossom into a bouquet of retirement bucks.

Q. I'd like to get the name of my practice mentioned in the media. What's the best way to figure out who to contact in the local media?

You're the practice manager at a mid-sized clinic. When the stress index is high, one of the associates snaps at team members. Several team members have complained, and a few have threatened to quit. You're ready to discuss the problem with Dr. Sweet, the associate. Firstline Editorial Advisory Board member Pam Weakley offers this sample script:

Videotaping in the exam room may make everyone nervous at first. But strong communication skills get clients on board with the best care. And this tool can help.

Use these forms to create a bulletin board that introduces your team members to clients.

Q How do I get team members interested in continuing education (CE)?